Supervisor - Constant Grind

Hard Rock Sacramento at Fire Mountain•Wheatland, CA

About The Position

The Supervisor is responsible for supervising team members in specified food outlets and assisting with supervision of other outlets as needed. The role fosters guest relations and mentors team members to provide superior service at Hard Rock Hotel & Casino Sacramento at Fire Mountain. The Supervisor opens and closes shifts or work areas, ensures outlets are prepared for operation, and maintains cleanliness and security of company assets. Administrative responsibilities include scheduling, time and attendance records, and appraisals. The role also helps monitor budgets and resources, evaluates guest satisfaction, resolves complaints, and inspects outlets for safety, equipment readiness, and adequate supplies. The Supervisor works with the culinary team on food and non-food orders, attends meetings and seminars as needed, and cleans and sanitizes work and public spaces.

Requirements

High school degree and four years of dining experience, including at least two years of Food & Beverage supervisory experience; alternatively, a bachelor's degree in Restaurant Management or a related field. Related education and experience may be interchangeable year for year.
Must obtain and maintain valid licenses and certifications required by Federal, State, and ERGC Gaming regulations.
Must successfully pass a background check and drug screening.
Must be at least 21 years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Knowledge of wines and alcoholic beverages.
Excellent customer service skills.
Ability to present an enthusiastic, outgoing, and professional appearance.
Ability to communicate effectively with employees and guests at all levels.
Ability to work varying shifts and schedules as needed.

Nice To Haves

Prior experience in the gaming industry is strongly preferred.
Prior experience in Tribal Gaming is preferred.

Responsibilities

Supervise team members in specified food outlets and assist in supervising other outlets as needed.
Build and retain guest relations, create a welcoming guest experience, and mentor team members in providing superior service.
Open and close shifts or work areas at scheduled times, ensuring outlets are ready for operation and company assets are clean and secure.
Maintain scheduling, time and attendance records, and appraisals to support appropriate staffing and service standards.
Assist in monitoring the department budget and use of labor and other resources.
Monitor guest service and satisfaction through guest interviews and observation of dining ratings, and recommend improvements.
Resolve guest concerns and complaints.
Inspect food outlets daily for workplace safety, proper equipment operation, and sufficient supplies.
Work with the culinary team to create, place, and receive food and non-food orders.
Attend and participate in meetings and complete assigned follow-up.
Perform work regularly and predictably; attend seminars when needed.
Clean and sanitize work and public spaces.
Maintain bar operations.
Perform other duties as assigned.