Supervisor - Blue Chip Cafe

AMS of UBC•Vancouver, BC

1d•Onsite

About The Position

The Supervisor role ensures exceptional customer service and operational excellence across all café activities while developing staff through comprehensive training programs. The ideal candidate is a hands-on, experienced operator, able to motivate their immediate team and superior customer service.

Requirements

Previous 1-2 years' supervisory experience in a café
Minimum Food Safe level 1 certification or higher
Working knowledge of Point of Sale, Microsoft Excel, Word and Outlook is required
Excellent customer service skills
Ability to lift up to 12 kgs (26.4lbs)
Ability to stand throughout the entire shift
Ability to do shift work (evenings, weekends and holidays), on call
Required to speak, read and write English
Strong interpersonal skills
Natural leadership qualities that can be developed on the job

Nice To Haves

Experience working with youth an asset

Responsibilities

Coordinating with the manager, supervisors and CSR team to serve customers based on the standards set in place.
Actively assisting the Outlet manager with managing human resources responsibilities including, but not limited to scheduling, training, briefing, mentoring, developing, evaluating, and ensuring employees follow procedures and instructions.
Maintain cleanliness and organization of the back and front of the house by wiping down, sweeping, and removing trash, as required during the day.
Demonstrate a good understanding of shelf life by checking fridges, labels, dates and rotating product.
Maintain a timely manner of delivery of food and drinks.
Checking the condiment stand outside the store for customers.
Preparation work in kitchen and/or at counter (portioning, plating, wrapping, packing, coffee making, sandwich making and so on)
Always ensuring that all outlet menus, POS, sales material and staff knowledge are up to date.
Prepare reports at the end of the shift/week, including staff control, food control and sales.
Assist in planning and coordination of menu.
Address guest query & complaints and immediately take appropriate action.
Adhering to all AMS policies and procedures as well as other entity regulations such as Food Safe, Health and Safety etc.
Ensure the successful and safe operation of the outlet, providing an excellent guest experience and quality management.
Other duties as directed by the outlet manager or assistant manager