Supervisor - Cafe Drip

Snoqualmie Casino & Hotel • Snoqualmie, WA

7d • Onsite

About The Position

The Supervisor ensures smooth daily operations by leading and mentoring staff, providing training, and maintaining high standards of service. This role involves overseeing cash handling, addressing guest concerns, and ensuring adherence to policies and procedures. The Supervisor manages scheduling, performance evaluations, and offers constructive feedback, fostering a positive work environment while ensuring exceptional guest service and operational efficiency.

Requirements

• Two (2) years of Barista experience.
• Strong leadership skills to mentor, train, and motivate Team Members, ensuring they meet performance standards and company policies.
• Excellent communication and problem-solving abilities to handle guest inquiries, complaints, and internal communication effectively.
• Proficient in monitoring cash handling procedures and overseeing sales and labor reporting for accuracy.
• Ability to efficiently manage scheduling, staff performance, and daily operations to ensure smooth service.
• Ability to provide constructive feedback and resolve conflicts in a fair and consistent manner.
• Strong understanding and enforcement of company policies, procedures, and safety standards.

Nice To Haves

• One (1) year of experience leading others in a supervisory or lead role
• Experience in a high-volume a la carte venue.
• Experience with MS Word, MS Excel, MS PowerPoint, and MICROS.
• Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
• Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Responsibilities

• Demonstrate a thorough understanding of positions, policies, and procedures.
• Spend the majority of the shift on the floor, observing, mentoring, delegating tasks, and coaching team members.
• Monitor Team Member adherence to accurate cash handling procedures.
• Address and respond to guest inquiries, complaints, and concerns professionally and promptly, following department guidelines.
• Maintain communication with Team Members and Management through memos, bulletin boards, shift reports, and staff meetings.
• Conduct team training, and certifications, including up-selling techniques.
• Complete scheduling, performance management, and evaluations.
• Provide constructive feedback and coaching on a fair, consistent, and impartial basis.
• Ensure adherence to department policies on confidentiality, alcohol handling, POS transactions, cash handling, sales, labor reporting, and incident tracking.
• Perform other duties and responsibilities as assigned.

Benefits

• Competitive Pay: Starting salary range of $58,656/yr - $64,521.60/yr, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $84,468.80 annually max over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed