Supervisor I

Tapestry•Kittery, ME

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and elevates service, selling behaviors, and operational excellence. The role leads sales and KPI performance, builds client relationships through proactive outreach and service, and supports recruitment, onboarding, coaching, and team development. It also oversees store operations and compliance, including opening and closing procedures, cash handling, inventory functions, stockroom organization, and replenishment. The Supervisor supports omni-channel and virtual selling, live-stream shopping, brand-safe social media engagement, and customer data capture. The position requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. It involves regularly lifting at least 25 pounds (occasionally up to 50 pounds), as well as climbing, bending, kneeling, and maneuvering through the sales floor and stockroom.

Requirements

At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience is preferred.
Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.
A combination of education and experience will be considered.

Nice To Haves

Luxury, premium, or comparable retail experience.

Responsibilities

Drive personal sales performance and lead the team toward sales and KPI targets; analyze metrics and apply best practices to improve results and efficiency.
Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences and encourage repeat business and VIP retention.
Model service behaviors by meeting and greeting customers, creating conversations, and discovering customer needs.
Coach team members on goals and performance; support recruitment, onboarding, role modeling, and ongoing training and development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse culture.
Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and securing the facility.
Process POS transactions and inventory functions, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
Maintain an organized stockroom and direct timely replenishment of the sales floor.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to grow loyalty and repeat purchases.