Supervisor I

Tapestry•Glendale, AZ

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment and providing exceptional floor supervision. The role helps drive store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and elevates service, selling behaviors, and operational excellence. The Supervisor drives personal sales and team performance against sales and KPI targets, builds client relationships through proactive outreach, and leads service that supports repeat business and VIP retention. The role coaches and develops team members, supports recruitment and onboarding, and helps foster an inclusive, equitable, and diverse culture. Operational duties include supervising opening and closing procedures, cash handling, bank deposits, register operations, facility security, POS transactions, and inventory functions. The Supervisor maintains an organized stockroom and directs replenishment. The role also drives omni-channel and virtual selling initiatives, including live-stream shopping, encourages brand-safe social media engagement, and leads customer data capture to support loyalty and repeat purchases. This job description is a sample of duties and is not an exhaustive list of performance requirements. The position requires a flexible schedule to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays. Physical requirements include regularly lifting at least 25 pounds (up to 50 pounds occasionally), climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience is preferred.
Strong written and verbal communication skills.
Detail-oriented, proactive, and able to multitask and prioritize effectively.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency.
For EU positions, ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
A combination of education and experience will be considered.

Nice To Haves

Luxury, premium, or comparable retail experience.

Responsibilities

Drive personal sales performance and lead the team to achieve sales and KPI targets; analyze metrics and implement practices to improve results and efficiency.
Build client relationships through proactive outreach and service standards; ensure exceptional in-store and after-sales experiences and support repeat business and VIP retention.
Model Kate Spade service behaviors by meeting and greeting customers, creating conversations, and discovering customer needs.
Coach team members on goals and performance; support recruitment, onboarding, training, and ongoing development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse culture.
Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and facility security.
Process POS transactions and inventory functions, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
Maintain an organized stockroom and direct timely replenishment of the sales floor.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to grow loyalty and repeat purchases.