Supervisor I

Tapestry•Petaluma, CA

10d

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment and providing exceptional floor supervision. The role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and elevates service, selling behaviors, and operational excellence. The Supervisor drives personal sales and team performance against sales and KPI targets; builds client relationships through proactive outreach and exceptional service; and coaches, develops, and advocates for team members. The role also oversees opening and closing procedures, cash and register operations, inventory functions, stockroom organization, replenishment, and compliance. Additional responsibilities include supporting omni-channel and virtual selling, live-stream shopping, brand-safe social media engagement, and customer data capture to grow loyalty and repeat purchases. The position requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days such as public holidays. Physical requirements include regularly lifting at least 25 lbs (and occasionally up to 50 lbs), climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 2 years of experience in a retail service environment in a management or floor leadership role.
Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Experience in luxury, premium, or comparable retail.
A combination of education and experience may be considered.

Responsibilities

Drive personal sales performance and lead the team to achieve sales and KPI targets; analyze metrics and apply best practices to improve results and efficiency.
Build client relationships through proactive outreach and service standards; ensure exceptional in-store and after-sales experiences and support repeat business and VIP retention.
Model Kate Spade service behaviors, including meeting and greeting customers, creating conversations, and discovering customer needs.
Coach team members on goals and performance; support recruitment, onboarding, role modeling, training, and ongoing development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and securing the facility; fulfill key-holding responsibilities.
Process POS transactions and inventory functions, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
Maintain an organized stockroom and direct timely replenishment to keep products available on the sales floor.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to grow loyalty and repeat purchases.
Work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.