Supervisor I

Tapestry•Savannah, GA

10d

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment through exceptional floor supervision. The role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and elevates service, selling behaviors, and operational excellence. The Supervisor drives personal sales performance while leading the team toward sales and KPI targets, using metric analysis and best practices to improve results and efficiency. The role builds client relationships through proactive outreach and service standards, delivers strong in-store and after-sales experiences, and encourages repeat business and VIP retention. It also supports recruitment, onboarding, training, team development, and an inclusive workplace culture. Operational responsibilities include supervising store opening and closing, cash handling, bank deposits, register operations, facility security, POS transactions, and inventory functions. The Supervisor maintains stockroom organization and timely sales-floor replenishment. The role also supports omni-channel and virtual selling, live-stream shopping, brand-safe social media engagement, and customer data capture. The position requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, and public holidays. Physical duties include regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 2 years of experience in a retail service environment in a management or floor leadership role.
Strong written and verbal communication skills.
Detail-oriented, proactive, and able to multitask and prioritize effectively.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
A combination of education and experience will be considered.

Nice To Haves

Experience in luxury, premium, or comparable retail.

Responsibilities

Drive personal sales performance and lead the team to achieve sales and KPI targets; analyze metrics and implement practices to improve results and efficiency.
Build client relationships through proactive outreach and service standards; ensure strong in-store and after-sales experiences and encourage repeat business and VIP retention.
Model Kate Spade service behaviors by meeting and greeting customers, starting conversations, and discovering customer needs.
Coach team members on goals and performance; support recruitment, onboarding, role modeling, training, and ongoing development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse culture.
Perform and supervise opening and closing procedures, cash handling, bank deposits, register operations, and facility security, including key-holding responsibilities.
Process POS transactions and inventory functions, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
Maintain an organized stockroom and direct timely replenishment of the sales floor.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to support loyalty and repeat purchases.