Supervisor(06038) - 200 Market Dr.
About The Position
The Supervisor oversees multiple restaurant or retail locations, coaching and mentoring General Managers (GMs), Assistant Managers (AMs), and crew members. The role uses structured store visits to strengthen operational execution, review financial and operating results, address performance gaps, and support market development and AWUS growth. The Supervisor plans coaching objectives before store visits, provides constructive and actionable feedback, conducts annual performance appraisals, and supports professional development and career planning for GMs and AMs. The Supervisor reinforces company policies and standards, identifies operational gaps in underperforming stores, develops action plans, and coordinates field support when needed. The role also reviews financial and operational data, prepares presentations and weekly updates, and uses P/L reviews and quarterly business reviews to monitor performance against operating plans. In partnership with the Market Leader and field support teams, the Supervisor develops market business plans, leads Local Store Marketing efforts, empowers GMs to build community relationships, and pursues opportunities for AWUS growth.
Requirements
- Minimum 3 years of multi-unit experience in the restaurant or retail industry.
- Experience ensuring operational effectiveness for multi-unit operations.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Plan on-the-job coaching objectives before each store visit using the store planning tool.
- Provide on-the-job coaching on key operational and management skills to GMs, AMs, and crew.
- Conduct annual performance appraisals and provide positive, constructive, actionable feedback.
- Mentor GMs and AMs in professional development and career progression.
- Reinforce execution of company policies and standards across stores.
- Identify and diagnose significant ongoing operational gaps in underperforming stores.
- Develop formal action plans to resolve operational gaps.
- Coordinate field support resources, including Field Trainers, Human Resources, and Operations Evaluators, as required.
- Review key financial variables when preparing for store visits.
- Analyze and track financial and operational data to derive business insights.
- Develop short executive presentations, such as in Excel or PowerPoint, to communicate trends and results.
- Present weekly financial and operational updates during Market Leader and area GM meetings.
- Use P/L reviews and quarterly business reviews to ensure stores meet operating plans.
- Coordinate with the Market Leader and field support to develop market business plans.
- Drive the development and execution of Local Store Marketing.
- Coordinate Market Specialists and other field support resources to execute Local Store Marketing initiatives.
- Empower GMs to lead Local Store Marketing, including building relationships with schools and the community.
- Coordinate with the Market Leader to identify and pursue new AWUS growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
