Supervisor-Oak Street, Chicago Flagship

Skims•Chicago, IL

4d•Onsite

About The Position

The Supervisor drives daily results and leads moments on the sales floor at the SKIMS Oak Street, Chicago flagship store. This role models excellent customer experiences and helps create a high-performing, inclusive, and cohesive environment. The Supervisor supports daily operations, coaches Team Members in the moment, and helps bring the company’s values to life during each shift. Strong leadership, passion for the brand, and the ability to create a positive shopping environment contribute to store success. The position requires full-time, open availability, including evenings, weekends, holidays, and overtime as needed. The role involves being physically active and accessible to customers throughout the scheduled shift, as well as regularly handling products and items weighing up to 40 pounds.

Requirements

Previous experience in a retail supervisory or management role, preferably in fashion or a related industry.
Passion for the SKIMS brand and its mission to serve the team and customers through innovation and inclusivity.
Ability to lead by example and motivate a team in a fast-paced environment.
Excellent communication and interpersonal skills.
Focus on team collaboration and customer connection.
Ability to use sales data and feedback to improve team performance and business results.
Strong attention to detail and ability to uphold visual and operational standards.
Ability to communicate expectations, give feedback, and respond to challenges with confidence.
Ability to embody SKIMS values and service approach in every interaction.
Ability to stand, remain physically active, move around all store areas, and be accessible to customers for 100% of the scheduled shift.
Ability to bend, reach, and stretch for product, and regularly lift, carry, and move items up to 40 pounds throughout the shift.
Open availability to work evenings, weekends, holidays, and overtime as needed.
Does not want to be an influencer.

Responsibilities

Deliver warm, intentional, personalized service and model customer-focused behaviors for the team.
Lead sales-floor performance when assigned as Sales Floor Captain through zone management, coaching, and team motivation.
Ensure daily tasks and operational priorities are completed, including opening and closing procedures, accurate cash management, and store cleanliness.
Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to customer needs.
Provide feedback and support individual growth, encouraging learning agility within the team.
Help facilitate training and onboarding for new Team Members.
Reinforce store standards, brand values, and policies.
Maintain product knowledge and support product launches, restocks, and floor updates.
Help the leadership team achieve store KPI goals by tracking sales performance, setting goals with the team, and celebrating wins.
Partner with leaders to monitor inventory, visual standards, and product availability throughout the day.
Communicate openly and respectfully to help build a positive, inclusive team culture.
Resolve customer issues proactively with empathy, speed, and ownership.
Support daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.