Service Supervisor - Oak Street Station

Greystar Management Services•Lakewood, CO

23h•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet Greystar standards for cleanliness, appearance, safety, and functionality. The position handles maintenance requests and routine upkeep, coordinates apartment make-readies, and helps maintain the quality of the community’s facilities and grounds. It also supports budget management, inventory control, safety compliance, and responsive service to residents and team members. The role may require local routine travel and a flexible schedule that includes evening, weekend, and holiday on-call coverage.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and demonstrate safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and to remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact for internal team members and external visitors, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and provide information for the manager.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to work a flexible schedule that includes taking on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders arising from resident requests and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparation of maintenance punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop standards for cleanliness and appearance across grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractor, vendor, and service-provider work to verify that work, materials, and services meet required quality standards, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventative maintenance procedures described in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-control efforts by repairing rather than replacing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct regularly scheduled Greystar safety meetings, keep MSDS sheets current and accessible, and stay current with OSHA and other safety requirements to support community compliance.
Provide respectful customer service, answer questions from residents and team members, respond sensitively to maintenance complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for onsite weekly, monthly, and/or quarterly bonus programs.