Service Supervisor - Oak Street Station

Greystar•Lakewood, CO

2d•$37 - $39•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine maintenance, manages apartment make-readies, establishes community appearance standards, and oversees the quality of work performed by team members, contractors, and vendors. The supervisor maintains supplies and equipment, supports maintenance budgeting and cost control, conducts safety meetings, and provides responsive customer service to residents and team members. The position requires working indoors and outdoors in all weather conditions. The schedule is flexible and includes taking on-call duty during evenings, weekends, and holidays. Local routine travel may be required for meetings, training, or other work responsibilities.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law; knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and business contacts, and to remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and prepare information for management.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions when reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on a sealed HVAC system, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work inside and outside in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call duty during evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Diagnose and complete work orders generated by resident service requests, as well as routine community maintenance, in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, preparing punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting the finished work.
Develop standards for cleanliness and appearance across community grounds, amenities, exteriors, unit interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other buildings and common areas.
Periodically inspect work performed by service team members and develop corrective action plans when needed.
Periodically inspect contractor, vendor, and service-provider work to verify quality, materials, and services meet required standards and specifications.
Maintain inventory of spare parts and maintenance materials, and coordinate with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures outlined in the Policy and Procedure Manual.
Assist the Community Manager with budgets for regular repairs, maintenance, and capital projects.
Support cost control by repairing rather than replacing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other applicable safety requirements.
Provide courteous and responsive customer service to residents and team members, address questions and complaints sensitively, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential bonus programs for onsite positions, subject to eligibility and program terms.