Street Outreach Supervisor

Serene Health•San Diego, CA

2h•$29 - $33

About The Position

The Street Outreach Supervisor develops and implements strategic community outreach initiatives to identify, engage, and enroll eligible members in Enhanced Care Management (ECM) and Community Supports (CS) programs in their assigned area. The role supervises community outreach representatives, builds community relationships, and works independently to meet measurable performance targets. The supervisor identifies high-need community locations and areas with unhoused populations, establishes regular outreach schedules, maintains a mapping system of locations and resources, and builds partnerships with community organizations, healthcare providers, and social service agencies. The role facilitates enrollment and consent documentation, coordinates strategies with the direct manager, tracks outreach performance, prepares reports, and develops approaches to improve outreach effectiveness. The position requires a high school diploma or GED, at least two years of relevant experience, and prior supervisory or leadership experience. Work takes place in community settings, including outdoors, and involves travel around the community. Full-time employees become eligible to enroll in listed benefits after 60 days of employment; 401(k) eligibility is effective after one year.

Requirements

High school diploma or GED required.
At least 2 years of experience in community outreach, case management, or healthcare program coordination.
Previous supervisory or leadership experience required.
Experience working with vulnerable populations, including people experiencing homelessness, mental health challenges, or substance use disorders.
Strong interpersonal and communication skills, including the ability to engage diverse populations.
Excellent organizational and time management abilities.
Proficiency in data collection, analysis, and reporting.
Knowledge of community resources and social services.
Cultural competency and sensitivity when working with diverse communities.
Ability to work independently and manage multiple priorities.
Valid California driver's license and reliable transportation.
Knowledge of healthcare regulations, including HIPAA compliance requirements.

Nice To Haves

Bachelor's degree in Social Work, Public Health, Healthcare Administration, or a related field.
Experience with ECM / CS and CalAIM.
Bilingual English/Spanish capabilities.

Responsibilities

Supervise community outreach representatives and ensure productivity goals are met.
Assist with progressive discipline documentation and meetings as needed.
Supervise staff timecards as needed.
Identify and build relationships with community locations, including shelters, community health centers, social service agencies, libraries, food banks, and other high-need areas.
Identify areas with high concentrations of unhoused populations who may benefit from ECM and CS programs, including encampments, transit hubs, service corridors, and other gathering locations.
Develop and implement regular visiting schedules for locations with potential ECM and CS participants.
Develop and maintain a comprehensive mapping system of outreach locations and community resources.
Build partnerships with community-based organizations, healthcare providers, and social service agencies.
Facilitate enrollment and ensure proper documentation and consent procedures.
Collaborate with the direct manager to align outreach strategies with organizational goals.
Meet daily, weekly, and monthly enrollment targets and performance metrics.
Track and analyze outreach data to identify trends and opportunities for improvement.
Prepare daily, weekly, and monthly reports on outreach activities, enrollment numbers, and community engagement outcomes.
Develop strategies to address performance gaps and improve outreach effectiveness.
Perform other duties as assigned.