Mansion - Supervisor

GATE HR • Jacksonville, FL

1d

About The Position

The Supervisor is a service leader responsible for supervising front-of-house staff—including servers, bartenders, food runners, server assistants, and hosts—in daily food and beverage operations, including setup and breakdown. The role involves supporting staff training and development and assuming responsibility for service and operations as directed by management. The Supervisor is expected to promote member satisfaction, apply an understanding of current industry trends, and provide excellent service in a fast-paced environment.

Requirements

• High school diploma or equivalent; college education is preferred.
• Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with staff.
• Three years of serving and/or bartending experience.
• Strong knowledge of other front-of-house positions.
• Outgoing, friendly, proactive, switched-on, charismatic, and approachable manner.
• Completion of basic supervisory or management development training certifications.
• Ability to work under pressure in a fast-paced environment and as part of a multicultural team serving guests.
• Knowledge of fine points of service, wines, alcoholic and non-alcoholic beverages, course sequence, utensils, plateware, and glassware.
• Working knowledge of appropriate equipment and its safety features.
• Ability to remain on one's feet and move at a quick pace for several hours.
• Ability to lift, carry, and move up to 35 pounds, including furniture, glasses, dishes, ice, beer, and liquor, individually, on racks or trays, or by cases.

Nice To Haves

• Experience working at a high-end resort or country club.
• Working knowledge of the Jonas POS system.
• College education.

Responsibilities

• Supervise front-of-house staff, including servers, bartenders, food runners, server assistants, and hosts, during daily operations.
• Oversee setup and breakdown.
• Assist with staff training and development.
• Assume responsibility for service and operations as directed by management.
• Promote a high level of member satisfaction.
• Apply knowledge of current food and beverage industry trends to service operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED