Supervisor

Lucky Strike Entertainment•East Meadow, NY

8d•Onsite

About The Position

As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver the kind of guest experience that makes people want to come back. You will own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events. You will step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift. You will coach and develop hourly team members on service standards, safety practices, and company expectations. You will drive sales through guest engagement, upselling, and supporting events and in-center promotional programs. You will maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift. You will also assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Requirements

1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment
A natural ability to motivate and coach a team in a fast-paced, high-energy setting
Strong communication skills and the confidence to resolve guest concerns professionally
A floor-first work style; you lead by being present and doing the work alongside your team
Basic financial awareness including labor, sales goals, and cost control
Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds
High school diploma or equivalent required
Flexible availability including nights, weekends, and holidays

Responsibilities

Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
Coach and develop hourly team members on service standards, safety practices, and company expectations
Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills