Supervisor I

Tapestry•Monroe, OH

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment and providing exceptional floor supervision. The role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to kate spade new york standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and elevates service, selling behaviors, and operational excellence. The Supervisor drives personal and team sales and KPI performance, builds client relationships through proactive outreach, and delivers exceptional in-store and after-sales experiences. The role coaches and develops team members, supports recruitment and onboarding, and fosters an inclusive culture. Operational duties include supervising opening and closing procedures, cash handling, register operations, inventory processing, stockroom organization, and replenishment. The Supervisor also supports omni-channel and virtual selling, live-stream shopping, brand-safe social media engagement, and customer data capture to promote loyalty and repeat business.

Requirements

Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
At least 2 years of experience in a retail service environment in a management or floor leadership role.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays (for EU).
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Experience in luxury, premium, or comparable retail.
A combination of education and experience will be considered.

Responsibilities

Drive personal sales performance and lead the team to achieve sales and KPI targets; analyze metrics and apply best practices to improve results and efficiency.
Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences and encourage repeat business and VIP retention.
Model service behaviors by meeting and greeting customers, creating conversations, and discovering customer needs.
Coach team members on goals and performance; support recruitment, onboarding, role modeling, and ongoing training and development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse culture.
Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and facility security.
Process POS transactions and inventory functions, including transfers, receiving, shipments, repairs, and damages.
Maintain an organized stockroom and direct timely replenishment of the sales floor.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to grow loyalty and repeat purchases.