Supervisor - Montana's St. Albert

Recipe Unlimited • St. Albert, AB

3d • Onsite

About The Position

Montana’s is looking for a Supervisor to assist in the day-to-day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant. Montana’s is a place where BBQ-lovers, friends, and family gather to enjoy favorites fresh off the grill. They seek friendly, down-to-earth team members passionate about cooking or serving BBQ and having a great time.

Requirements

• Prior experience in a hospitality setting.
• Strong interpersonal and communication skills for interacting with the restaurant team and Guests.
• Knowledge of Point of Sale Systems.
• Ability to work in a fast-paced environment while balancing competing priorities.
• Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests.
• Mediation and facilitation skills to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively.
• Superior interpersonal skills and ability to work as part of a team.
• Ability to multi-task and maintain high energy in a fast-paced environment.

Responsibilities

• Deliver a Perfect Guest Experience by identifying root causes of gaps in Guest satisfaction, developing corrective action plans, and resolving Guest complaints.
• Coach the Q-Crew to ensure consistent delivery of quality food and beverages, an inviting atmosphere, and connections with Guests.
• Communicate with guests regularly to gather insights for improving the overall Guest Experience.
• Train and develop the Q-Crew through coaching and performance improvement measures, and participate in the training process for hourly Q-Crew.
• Assist in developing a culture of recognition and rewards focused on KPIs and Perfect Guest Experience results.
• Support the General Manager and Guest Experience in developing tactics for an engaging environment where the Q-Crew works as a team, has fun, and shows appreciation for Guests and each other.
• Measure and improve key performance indicators daily, including guest satisfaction, Q-Crew satisfaction, food safety, and profitability.
• Ensure the restaurant achieves maximum efficiency and profitability by operating within an assigned labor budget.
• Assist in executing operating plans to build business, such as Marketing Action Plans and sales drives.
• Establish and maintain adherence to operating practices and procedures, including safe food handling, HACCP, inventory counts, and FIFO product rotation.
• Maintain standards for restaurant opening and closing procedures and the uniform policy.
• Complete and track completion of all activities on daily checklists.
• Implement new menu, lunch/dinner board, and special promotion rollouts as per brand specifications.
• Adhere to cash operating and control procedures, prepare daily deposits, and conduct daily safe audits according to administration policies and procedures.
• Comply with provincial legislation regarding employment standards, human rights, Health & Safety, and WHMIS.
• Ensure compliance with cash and inventory controls.
• Ensure compliance with responsible alcohol service.

Benefits

• 20% employee discount dining card valid at participating Recipe brands
• Flexible scheduling
• An energetic and dynamic team
• Competitive wages
• Fun working environment
• Growth and development opportunities within the restaurant
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed