Supervisor, Workday Operations

WithumSmith+Brown PC•Princeton, NJ

About The Position

The Workday Operations Supervisor is responsible for the day-to-day operation, support, and continuous improvement of the Workday production environment. This hands-on position combines Workday configuration expertise with operational ownership of support intake, prioritization, testing, documentation, vendor coordination, and cross-functional follow-through. The role resolves routine and moderately complex configuration and production-support needs within assigned areas, coordinates escalation when specialized technical support is needed, and maintains visibility into production risks, dependencies, and upcoming changes. The supervisor directs or assigns operational work, coordinates priorities, supports training and knowledge transfer, and provides input on team performance and resource needs. The role responds promptly to critical production issues and escalates material risks, blocked items, and decisions requiring leadership direction. Workday release, testing, and production activities may occasionally require work outside standard business hours. Other Workday operational duties consistent with the scope of the position may also be assigned.

Requirements

High school diploma or GED required.
Four to seven years of hands-on experience in Workday production support, configuration, testing, troubleshooting, and operational coordination.
Advanced hands-on proficiency with Workday in a production environment, including configuration, testing, troubleshooting, documentation, and support tracking.
Knowledge of Workday business processes, migration readiness, security considerations, reporting and integration dependencies, change controls, vendor coordination, and escalation practices.
Strong analytical and problem-solving skills, including assessing root causes, business impact, system dependencies, risks, testing requirements, and appropriate escalation paths.
Strong project and operational management skills, including balancing urgent production needs, planned enhancements, configuration responsibilities, and cross-functional dependencies.
Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
Clear written and verbal communication skills, including the ability to explain issues, priorities, decisions, risks, testing requirements, status, and next actions to technical and nontechnical audiences.
Ability to build productive working relationships across HR, Benefits, Recruiting, Payroll, Finance, IT, functional teams, vendors, and other stakeholders.
Strong attention to detail, sound judgment, confidentiality, and a disciplined approach to testing, approvals, documentation, and production change readiness.
Ability to identify practical improvements to support processes, backlog visibility, testing discipline, documentation, functional self-sufficiency, and vendor utilization.
Ability to remain in a stationary position for extended periods, operate standard office technology, communicate accurate information, and occasionally move about an office environment.
Ability to travel occasionally for business meetings, training, or Workday-related events, as needed.

Nice To Haves

Bachelor’s degree in Business, Human Resources, Information Systems, Finance, or a related field; relevant experience may substitute for some or all of the preferred education.
Workday certification or formal Workday training in relevant functional areas.
Additional functional, reporting, security, or integration training.

Responsibilities

Configure and maintain Workday functionality for routine and moderately complex production needs within assigned areas of expertise.
Troubleshoot production issues, evaluate root causes and business impact, and implement or coordinate appropriate solutions.
Own daily Workday support intake, triage, prioritization, assignment, status tracking, escalation, and closure.
Maintain a visible backlog of production issues, enhancements, configuration requests, risks, dependencies, owners, and next actions.
Coordinate requirements, approvals, testing responsibilities, migration readiness, and post-production follow-up across business and technical stakeholders.
Coordinate day-to-day activities with Workday support partners and specialized consultants, monitoring open items and escalations through resolution.
Maintain operating procedures, configuration documentation, testing evidence, issue history, and support knowledge for sustainable operations.
Promote consistent testing, approvals, documentation, and production-readiness checks before changes are moved into production.
Support knowledge transfer and training so functional teams can complete appropriate Workday processes more independently.
Provide recurring operational reporting on backlog, aging items, critical risks, vendor dependencies, and upcoming changes.
Participate in Workday release planning, regression testing, production migration activities, and continuous-improvement initiatives.
Direct or assign operational work, coordinate priorities, support training and knowledge transfer, and provide input on team performance and resource needs.
Respond promptly to critical production issues and escalate material risks, blocked items, and decisions requiring leadership direction.
Support Workday release, testing, and production activities that may occasionally require work outside standard business hours.
Perform other Workday operational duties consistent with the scope of the position.