Supervisor Work Management - WV & MD Work Management - Martinsburg Service Center

FirstEnergy • Martinsburg, WV

4d • Onsite

About The Position

This is an open position with Potomac Edison, a subsidiary of FirstEnergy Corp. The Supervisor, Work Management provides leadership for an assigned Work Management group within the Utility Operations Engineering Services organization. The supervisor collaborates with the Manager, Work Management to establish and monitor organizational goals, policies, plans, forecasts, and standards; achieve performance, operating, and financial objectives and budgets; and manage resources.

The role supervises short- and long-range planning and scheduling processes, analyzes results, and supports process improvements to maximize operational productivity and efficiency within FirstEnergy’s work management system. The position is based in Martinsburg, West Virginia, with Frederick, Mount Airy, and Thurmont, Maryland, also listed as acceptable locations.

The supervisor leads planner/schedulers and oversees related planning, scheduling, readiness, and administrative activities for assigned operations centers. The role also coordinates work requests and operational resources, supports safe and reliable operations, and supports FirstEnergy’s storm process.

Requirements

• Bachelor’s degree in engineering technology or a related discipline and 5 years of related work experience; OR an associate degree in engineering technology or a related discipline and 7 years of related work experience; OR a high school diploma or equivalent and 8 years of related work experience.
• Related work experience includes knowledge of construction and maintenance practices for overhead lines, underground lines, substations, and related work; procedures, work methods, materials, equipment, and tools used to determine resources for construction and maintenance activities.
• Demonstrated project management experience as both a team leader and a team member.
• Ability to lead initiatives and implement change.
• Self-motivated, able to manage competing priorities, provide quality internal and external customer service, and communicate effectively verbally and in writing.
• Leadership qualities to guide others, coach effective decision-making, and facilitate meetings.
• Strong analytical skills focused on performance-based metrics.
• Strong interpersonal skills.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Awareness of the National Electric Safety Code (NESC) and National Electric Code (NEC).
• Working knowledge of the purpose, function, and operating characteristics of equipment and systems such as substations, overhead lines, and underground lines, as well as construction methods, maintenance and service practices, standards, and procedures.

Nice To Haves

• Extensive knowledge of the WMI application base, including GIS, CREWS, and SAP, in addition to WMI knowledge.

Responsibilities

• Demonstrate and direct commitment to safety, promote Leading with Safety principles, use Safety & Human Performance tools, and strengthen safety practices across assigned Work Management and field operations areas.
• Lead planner/schedulers in forecasting, short-term planning, and scheduling, ensuring standardized Work Management processes are followed for assigned Utility Operations centers.
• Supervise the daily activities of planner/schedulers, readiness coordinators, and administrative support, using policies, procedures, and the business plan to drive continuous improvement.
• Supervise prioritization of field operations projects and workload for assigned operations centers.
• Supervise a firm two-week activity plan and a one-month projection of future activities, providing management with a daily work plan and job contingency strategy.
• Supervise long-range planning to use resources effectively and complete the highest-priority Utility Operations work.
• Engage Engineering Services and Operations Leadership teams to establish and achieve safe, reliable operations.
• Oversee user acceptance, planning, pre-job inspection, and scheduling process adherence across assigned operations centers.
• Lead development and implementation of scheduling strategies for assigned operations centers.
• Lead continuous improvement efforts using Work Management MDT systems.
• Supervise coordination of work requests with customers, contractors, internal entities, and line department sections; provide status updates when requested and make contacts beyond normal work hours as appropriate.
• Supervise calling in underground utility locates, submitting switching requests to the Distribution Control Center, requesting traffic control, and submitting outage requests in the Outage Management Database (reverse IVR).
• Define, coordinate, and ensure availability of materials, equipment, special tools, and permits needed to establish work commitment dates; take steps to expedite delivery when necessary or practical.
• Support the FirstEnergy storm process.

Benefits

• Competitive pay and incentive compensation.
• Company-sponsored pension plan.
• 401(k) savings plan with matching employer contribution.
• Choice of medical, prescription drug, dental, vision, and life insurance programs.
• Skills development training with tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager