Supervisor, Warehouse Operations

Estes Forwarding Worldwide•Savannah, GA

6d•$59,000 - $60,000

About The Position

The Supervisor, Warehouse Operations oversees day-to-day operations for an assigned team at Estes Forwarding Worldwide. The role leads, directs, and manages site operations to maintain high levels of service, quality, customer satisfaction, and profitability while ensuring compliance with company policies, procedures, and regulatory guidelines. The position directly supervises 2–20 employees and operates semi-autonomously. The supervisor coordinates warehouse activity and communications among customers, carriers, warehouse staff, site managers, and internal groups. Duties include managing incoming deliveries and outgoing shipments, processing warehouse-management-system transactions, monitoring inventory, maintaining KPIs, resolving customer issues, and improving processes. The position requires forklift and pallet-jack operation and compliance with C-TPAT and TSA security procedures. The work involves a normal office situation as well as regular time in a warehouse. The employee typically sits at a desk or table and intermittently sits, stands, walks, or stoops. Warehouse conditions may include moving mechanical parts, wet or humid conditions, extreme cold or heat, occasional hazards, and usually loud noise. No travel is required. The position pays $59,000–$60,000 annually.

Requirements

Bachelor’s degree or equivalent, with a combination of education and/or experience considered.
2–5 years of experience in the transportation or warehousing industry.
1–3 years of supervisory or managerial experience.
Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
Ability to read, write, and speak English fluently.
Ability to manage financial aspects of a department, including purchasing, budget review, financial reporting, and expense monitoring.
Ability to plan, organize, prioritize, and manage multiple projects; basic understanding and experience with project management methodologies.
Ability to lead and motivate teams to produce quality work within tight timeframes while managing several projects.
Ability to build effective working and collaborative relationships, communicate, and facilitate team goals.
Ability to maintain stable performance under pressure and handle stress acceptably.
Ability to focus on customer needs and sustain productive customer relationships.
Ability to delegate decision-making authority and task responsibilities effectively.
Ability to read and interpret complex business or technical documents and write comprehensive reports and detailed business correspondence.
Ability to work with managers or directors, communicate ambiguous concepts, and present to groups across the organization.
Ability to solve moderately complex problems using analysis, inferences, and prescribed procedures.
Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol tests and a criminal history background check.
Must be eligible to work in the United States; the employer will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

2–5 years of supervisory or managerial experience; listed as preferred, while 1–3 years is stated as required.

Responsibilities

Lead, direct, and manage site operations to support profitability, service, and customer satisfaction.
Maintain cost-efficient operations and comply with company policies, procedures, and regulatory guidelines.
Operate forklifts and pallet jacks.
Coordinate incoming deliveries and outgoing shipments with customers and carriers.
Work with the warehouse team to ensure accurate and timely processing of orders and receipts.
Process receipts, shipments, and inventory transfers in the warehouse management system.
Perform cycle counts and investigate inventory discrepancies.
Follow warehousing best practices and standard operating procedures.
Drive continuous improvement in collaboration with site managers.
Facilitate team meetings and update priorities.
Direct warehouse traffic and make adjustments to orders.
Manage resources and facilitate quality, efficient operations.
Establish and maintain productive customer relationships and resolve daily issues.
Develop and improve processes to support excellent customer relations.
Ensure compliance with internal quality policies, procedures, and guidelines.
Assist with developing and implementing onboarding procedures for new customer accounts.
Create and maintain KPIs.
Facilitate effective communication among the company’s internal groups.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.