Supervisor, Warehouse Operations

DSV • Chandler, AZ

11d • $63,360 - $79,200 • Onsite

About The Position

The Operations Supervisor oversees daily inbound, outbound, product-slotting, and customer-communication activities, including labor scheduling, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the supervisor oversees receiving, warehousing, and shipping in line with company service and cost objectives. The role includes hiring and training staff, assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Associates are expected to meet performance, safety, and quality objectives and comply with corporate and site-specific policies.

This is a night-shift position scheduled Sunday through Thursday, 10:00 PM to 7:00 AM. The position supports safe, efficient, and profitable operations; achievement of productivity, service, quality, and client KPI goals; continuous improvement and cost savings; and compliance with the client operating agreement and standard operating procedures. The supervisor plans and adjusts staffing, equipment, supplies, and warehouse space according to work orders, customer instructions, priorities, and available resources. The role also develops team members, communicates operating status and issues to management and client representatives, and assists with physical operations as needed.

The work takes place in a warehouse that may have unregulated temperatures during warmer and colder months, ranging from mild to moderate. The employee is rarely exposed to fumes, airborne particles, or toxic or caustic chemicals; noise is usually low to moderate. The stated annual base-pay range is $63,360–$79,200. Benefits information is available through DSV’s Benefits Showcase, but specific benefits are not listed in the posting.

Requirements

• High school diploma or GED.
• At least 3 years of experience in logistics, distribution, or a relevant environment.
• At least 1 year of supervisory experience.
• Satisfactory completion of a forklift training program.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with RF scanners and WMS functions.
• English reading, writing, and verbal communication skills, including business communication.
• Basic to intermediate mathematical skills for verifying product quantities, counting inventory, and related handling, storage, and distribution duties.
• Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
• Good organizational and personnel skills.
• Good written and oral communication skills.
• Good leadership, supervision, and planning skills.
• Ability to adapt to change and work effectively in a stimulating, fast-paced environment.
• Ability to work flexible schedules, including nights and weekends, as required by operations.
• Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
• Ability to work in warehouse temperatures that are not regulated and may range from mild to moderate during warmer and colder months.

Nice To Haves

• Prior MHE certification or knowledge of basic MHE operation.

Responsibilities

• Conduct staff meetings to review work activities, plan work, and support continuous improvement.
• Keep senior management and client representatives informed of critical operational issues.
• Develop systems and procedures for safe, profitable management of operations, equipment, and products in accordance with company policies and procedures.
• Manage operations to meet productivity, service, quality, and client KPI goals and comply with the site's operating agreement.
• Implement and report cost-saving measures and recommend ways to improve operational efficiency.
• Supervise, counsel, and, when needed, discipline team members; provide direction and support to Human Resources.
• Assist with programs for hiring, training, and professional development, and participate in performance evaluations and related HR activities.
• Oversee training and evaluation of warehouse staff and provide input to annual performance reviews.
• Plan daily work by reviewing work orders, arrival notices, and customer instructions; assess priorities and resources and assign duties to warehouse staff.
• Review pending jobs and trends and plan warehouse-space reorganizations or changes in supplies, equipment, or staffing.
• Train new staff or delegate training, assess trainee progress, and assign additional duties as appropriate.
• Monitor the quantity and quality of work, provide guidance, and assign supervisory duties to experienced team members acting as leads.
• Keep the Manager informed of daily progress and problems; meet regularly with staff to assess status, discuss improvements, and communicate developments.
• Assist in physical operations as needed.
• Deploy team members according to their skills and operational needs, maintain motivation and customer-service focus, and provide growth and development opportunities.
• Support and train team members in adherence to corporate and client standard operating procedures.
• Participate in cross-training activities and provide backup support across areas or departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED