Supervisor, Walkhome Service

Alma Mater Society of Queen's University Inc.•Kingston, ON

8d•Onsite

About The Position

The Walkhome Service is seeking a Supervisor to contribute to the planning of service-based promotional events, adhere to duties outlined in specific Supervisor portfolios, and assist with staff evaluations. The role involves monitoring employee performance, ensuring customer complaints are handled professionally, and assisting with new employee training. The Supervisor will maintain a calm demeanor during high-volume periods, facilitate smooth transitions, and attend all training sessions and meetings. This position requires representing the AMS and its mission statement, maintaining timely communication with supervisors, and completing assigned tasks efficiently. The Supervisor will also complete other duties as assigned.

Requirements

Ability to supervise and motivate a team to achieve and exceed their goals
Ability to remain calm and poised in urgent situations
Be available for one to two 8-hour shifts per week; work a minimum of one supervisory shift each week
Be available to be scheduled to work each weekend in September, on Homecoming, on October 31st, and on March 17th

Responsibilities

Contribute to the planning of service-based promotional events as directed by the Head Manager and the Marketing and Outreach Assistant Manager
Adhere to all duties as outlined in specific Supervisor portfolios, and as directed by the Head and Assistant Managers
Contribute to the preparation of staff evaluations as directed by the Head Manager
Monitor employee performance to ensure it is being performed to established standards to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
Ensure all complaints are addressed and handled professionally, leaving the customer with a positive resolution
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintain a calm demeanor during periods of high volume or unusual events to set a positive example for your team
Facilitate a smooth transition
Attend all training sessions to become familiar with the department and adhere to the general operations of the department
Strive to foster a warm, comfortable and respectful atmosphere for all
Always serve as a representative of the AMS and its mission statement.
Attend and fully participate in all in person and virtual meetings
Maintain timely communication with your direct supervisor
Complete all assigned tasks efficiently and attentively
Complete other duties as assigned