Service Supervisor

Mustang CATLufkin, TX
Onsite

About The Position

We are hiring a Service Supervisor in Lufkin, Texas, to manage, supervise, and perform day-to-day operations of the Machinery Service Department.

Requirements

  • Bachelor's degree in Ag Systems Management, Business, mechanical or other related field or tenured work experience in field
  • Strong Computer skills
  • Positive, outgoing personality with the ability to maintain good working relationships
  • Ability to think on your feet, manage multiple tasks, and work efficiently in a fast-paced environment
  • A basic understanding of engines (gas and diesel), hydraulic systems, transmissions, A/C, air and hydraulic brake systems, and planetary gear assemblies

Nice To Haves

  • 2 years experience in a supervisory role
  • Knowledge of Cat Systems

Responsibilities

  • Supervise machine and engine repairs in the shop
  • Schedule technicians to expedite repairs
  • Act as in house Technical Communicator for service, parts and customers
  • Coordinate parts orders and component repairs
  • Monitor service expenses and technician overtime
  • Address customer complaints and concerns
  • Ensure all invoices are collected on time
  • Open, edit, review and invoice work orders
  • Represent Mustang Cat in a professional manner in and away from the office

Benefits

  • Great Work-Life Balance
  • Tuition Reimbursement
  • Vast Growth Opportunities
  • Job Stability
  • Full-Time Benefits to include: Medical, Dental, Vision
  • 401(k) Employer Matching
  • Paid Vacation, Sick Time, Holidays
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