Service Supervisor

Mustang CAT • Lufkin, TX

10d • Onsite

About The Position

We are hiring a Service Supervisor in Lufkin, Texas, to manage, supervise, and perform day-to-day operations of the Machinery Service Department.

Requirements

• Bachelor's degree in Ag Systems Management, Business, mechanical or other related field or tenured work experience in field
• Strong Computer skills
• Positive, outgoing personality with the ability to maintain good working relationships
• Ability to think on your feet, manage multiple tasks, and work efficiently in a fast-paced environment
• A basic understanding of engines (gas and diesel), hydraulic systems, transmissions, A/C, air and hydraulic brake systems, and planetary gear assemblies

Nice To Haves

• 2 years experience in a supervisory role
• Knowledge of Cat Systems

Responsibilities

• Supervise machine and engine repairs in the shop
• Schedule technicians to expedite repairs
• Act as in house Technical Communicator for service, parts and customers
• Coordinate parts orders and component repairs
• Monitor service expenses and technician overtime
• Address customer complaints and concerns
• Ensure all invoices are collected on time
• Open, edit, review and invoice work orders
• Represent Mustang Cat in a professional manner in and away from the office

Benefits

• Great Work-Life Balance
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits to include: Medical, Dental, Vision
• 401(k) Employer Matching
• Paid Vacation, Sick Time, Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level