Service Supervisor

N C Machinery Co. • Anchorage, AK

11d • Onsite

About The Position

Our Anchorage Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Requirements

• Must have a valid driver's license.
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Ability to work in a typical, physical work environment.
• Ability to use Microsoft Office software and hardware.

Nice To Haves

• CAT experience preferred.
• Two+ years service management / supervision experience preferred.
• Knowledge of DBS system is a plus.

Responsibilities

• Review workload and identify and address potential problems.
• Work with customers on quotes to resolve billing conflicts.
• Be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes.
• Coordinate training efforts to ensure the development of technicians.

Benefits

• Medical, Dental, Vision insurance
• Paid Vacation and Sick Time
• 401k w/Company Match and Profit Sharing
• Company paid Life, AD&D and Long-Term Disability Insurance
• Employee Assistance Program
• Employee Referral Bonus
• Seniority Bonus
• Excellent Recognition Program
• Performance Based Wage Increases
• Employee Discounts
• Career Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED