Service Supervisor

Mustang Cat • Lufkin, TX

11d • $75,000 • Onsite

About The Position

Mustang Cat is hiring a Service Supervisor in Lufkin, Texas, to manage, supervise, and perform day-to-day operations of the Machinery Service Department. Mustang Cat has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas since 1952. They are recognized as one of America's Greatest Midsize Workplaces of 2025.

Requirements

• Bachelor's degree in Ag Systems Management, Business, mechanical or other related field or tenured work experience in field
• Strong Computer skills
• Positive, outgoing personality with the ability to maintain good working relationships
• Ability to think on your feet, manage multiple tasks, and work efficiently in a fast-paced environment
• A basic understanding of engines (gas and diesel), hydraulic systems, transmissions, A/C, air and hydraulic brake systems, and planetary gear assemblies

Nice To Haves

• 2 years experience in a supervisory role
• Knowledge of Cat Systems

Responsibilities

• Supervise machine and engine repairs in the shop
• Schedule technicians to expedite repairs
• Act as in house Technical Communicator for service, parts and customers
• Coordinate parts orders and component repairs
• Monitor service expenses and technician overtime
• Address customer complaints and concerns
• Ensure all invoices are collected on time
• Open, edit, review and invoice work orders
• Represent Mustang Cat in a professional manner in and away from the office

Benefits

• Great Work-Life Balance
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Medical
• Dental
• Vision
• 401(k) Employer Matching
• Paid Vacation
• Sick Time
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level