Service Staff, Walkhome Services (8 months)

Alma Mater Society of Queen's University Inc.•Kingston, ON

8d•Onsite

About The Position

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Walkhome Service Staff Reports To Walkhome Head Manager Job Summary Walkhome service staff, upon being hired, must obtain a valid police check. Walkhome was established in 1988 as a safety service with a mandate of increasing the accessibility and safety of the Queen's campus and surrounding vicinity. Since then, it has quickly developed into one of the most widely known and respected student services at Queen's and is the Alma Mater Society's single largest employer. Walkhome offers Queen's students, staff/faculty, and the Kingston community anonymous, confidential, and discreet walks anywhere within our boundaries. Walks can be requested by visiting the Walkhome kiosk located on the 1st floor of the Queen's Centre, calling our phone number (613-533-9255), or using the live chat on our website (walkhome.ca). Our staff do not wear any clothing that identifies them as Walkhome and patrons are not required to disclose any information about their identity (ex: name, address, etc.) if they do not feel comfortable doing so. During Daylight Savings, Walkhome operates from 8 PM – 2 AM, Sunday – Wednesday and 8 PM – 3 AM, Thursday – Saturday. After Daylight Savings (during winter months), Walkhome opens at 7 PM instead of 8 PM.

Requirements

Must obtain a valid police check.
Maintaining a professional demeanor and understanding and respecting boundaries

Nice To Haves

Client/Customer Focused
Communication
Cultural Sensitivity
Professionalism

Responsibilities

Attend all training sessions to become familiar with the service and learn and adhere to the general operations of the service
Provide a safe and confidential service to patrons by providing walks in teams of two to their destination in any weather (provided the weather is deemed safe by the Manager on Duty/Head Manager)
Maintain timely communication with direct supervisor
Be an ambassador for Walkhome on and off shift, helping to promote the usefulness and inclusivity of the service
Complete all assigned shifts efficiently and attentively
Always maintain a professional atmosphere, which includes not using cell phones or headphones at any time while on-shift
Attend and fully participate in all in- person and virtual meetings
Respect and adhere to company policies, procedures and ethical standards
Strive to foster a warm, comfortable and respectful atmosphere for all
Always serve as a representative of the AMS and its mission statement
Complete other duties as assigned