Supervisor, Vehicle Operations Logistics

Cox Enterprises • Hamilton, OH

5d • $55,600 - $83,400 • Onsite

About The Position

The VE Supervisor manages the overall operation and administration of Vehicle Entry, Check-in, Imaging, Inspections, and ICC-related functions. This role ensures accurate, timely vehicle data, condition information, inspections, and imaging while leading a team of approximately 15 direct reports. The position partners closely with internal teams, clients, and third-party vendors to meet service level agreements (SLAs), quality standards, and customer expectations.

Requirements

• High School Diploma or GED and 5 years of related experience OR Bachelor’s degree and 3 years of related experience OR Master’s degree and 1 year of related experience
• Strong working knowledge of Excel
• Excellent communication and leadership skills
• Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Experience with arbitrations strongly preferred
• Experience in automobile auction operations or inspections
• Knowledge of NAAA standards
• Degree in a related discipline

Responsibilities

• Vehicle Entry / Front Gate operations ensuring vehicles are properly checked in and recorded accurately in Secure Chek-in for the AS400 in a timely manner.
• Inspections oversight, including Inspector Certification (ICP), accuracy, and quality standards.
• Vehicle Imaging (Photos) execution, quality control, and auditing.
• ICC responsibilities as assigned to support operational accuracy and compliance.
• End-to-end flow ownership and overwatch for vehicles from check-in through imaging, condition reports (CR), and shop staging, ensuring efficient movement and prioritization of both running and non-running units
• Direct supervision of approximately 15 direct reports, including scheduling, coaching, performance management, and development.
• Direct and manage all Vehicle Entry, Check-In, Inspection, and Imaging workflows to ensure accuracy, efficiency, and customer satisfaction.
• Schedule staffing appropriately to match vehicle flow and sale volumes.
• Recruit, hire, train, and develop VE, inspection, and imaging team members; provide ongoing coaching and performance feedback.
• Plan and coordinate all skill-based training for inspectors and VE staff, including the Inspector Certification Program (ICP).
• Ensure employees are given opportunities to advance ICP levels in accordance with program guidelines.
• Actively engage with all departments at the operating location and field management to ensure compliance with SLAs and delivery of high-quality condition reports.
• Perform and oversee Quality Audits in accordance with Manheim QA Program standards, NAAA standards, and company policies.
• Conduct photo audits, now primarily performed in response to client-raised issues, ensuring corrective actions are identified and implemented.
• Audit arbitrations within assigned areas, a responsibility transitioning from 4T, allowing 4T to refocus on inspection audits, accuracy, and coaching.
• Review arbitration results to identify trends, training needs, and corrective actions.
• Complete physical audits as prescribed by the Manheim Inspections QA Program.
• Review vehicle condition reports and vehicles with customer/client representatives as needed.
• Maintain ownership of the UCI process, including ongoing maintenance and adherence to standards.
• Own and manage third-party inspector relationships, ensuring performance, quality, and compliance with Manheim expectations.
• Forward client-specific requests that fall outside standard Insight ECR guidelines to Operational Excellence for review.
• Requisition equipment, materials, and supplies for the VE department; oversee maintenance and protection of all department equipment.
• Visibly demonstrate a strong safety commitment by following all safety and health procedures and modeling expected behaviors.
• Partner with safety leadership in support of Safety Excellence initiatives.
• Ensure employee compliance with company policies, auction rules, and applicable government regulations.
• Enforce all company policies and procedures related to employee and customer conduct.
• Analyze work volumes and continuously monitor staffing levels to ensure efficiency, quality, and service excellence.
• Review departmental performance against key KPIs and metrics; develop and execute improvement strategies.
• Conduct regular performance reviews with support from Operational Excellence managers.
• Provide motivation, coaching, counseling, and disciplinary action when necessary.
• Partner with market-level support teams including Finance, HR, Lot Operations, Recon, Safety, Security, and Sales to ensure effective and efficient operations.
• Lead by example, championing Cox/Manheim values and ensuring all employees are treated with respect and professionalism.

Benefits

• flexible vacation with pay
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually
• bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED