Logistics Operations Senior Supervisor

CMA CGM•Montreal, QC

4d•Onsite

About The Position

CEVA Logistics is a leading global logistics company with a comprehensive range of services including contract logistics, freight forwarding, and transportation management. The company operates over 1,500 facilities in more than 170 countries. CEVA emphasizes a culture of Boldness, Imagination, Exemplary, and Excellence, fostering a diverse and inclusive workforce of 110,000 team members. This role is accountable for the operational oversight, leadership, and direction of a warehouse and facility to ensure quality service, customer satisfaction, and operational proficiency, ultimately contributing to growth and profitability goals. The position requires implementation and compliance with company policies, procedures, and ISO standards, as well as adherence to applicable regulatory guidelines affecting operational, customer service, marketing, and sales functions at the site. The role models and acts in accordance with CEVA's guiding principles and core values.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Experience driving revenue growth, retaining customers, and managing the profitability of multiple sites.
In-depth, experience-based knowledge of managing revenue, budgets, EBITDA, operations problem-solving, customer service, and people management.
In-depth knowledge of all products and services.
PC Literate. Proficiency in Microsoft Office, internet, and web-based software applications supporting the supply chain or transportation industry, as well as financial applications.
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds.
Ability to effectively present information and respond to questions from management, employees, and vendors.
Experienced in project management methodologies with a focus on managing solution-driven strategy plans to achieve goals.
Ability to plan, organize, and manage multiple projects and set priorities.
Exceptional written and communication skills, including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
Ability to effectively present information and respond to questions from groups of customers and employees.
Demonstrated success in leading, supervising, managing, and developing high-performance teams.
Ability to allocate decision-making authority and/or task responsibilities to others to maximize organizational and individual effectiveness.
Demonstrated leadership skills in influencing departments and implementing and managing change.
Makes customers and their needs a primary focus of one's actions; develops and sustains productive relationships.
Ability to identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions.
Ability to analyze complex problems and develop alternative solutions.
Explore alternatives and positions to reach outcomes that gain all parties' support and acceptance.
Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
Must be able to read, write, and speak English fluently.

Nice To Haves

Associates degree in Transportation, Logistics, Supply Chain Management, or a related discipline preferred or equivalent combination of education and work experience.
Bachelor’s Degree in Transportation, logistics, Supply Chain Management or a related discipline preferred or equivalent combination of education and work experience.
Minimum 4 years industry experience.
Valid Forklift Driver Certification.

Responsibilities

Lead, direct, and manage all station functions to ensure all departments and station staff execute service agreements at or above customer standards.
Maximize profitability through superior customer service, effective and prompt communication, and follow-up on all pending customer matters.
Provide supervisors, shift leads, and team leads with daily guidance, leadership, and overall support on operations, communication, human resources, revenue enhancement, standardizing procedures, systems applications, and executing processes to meet customer needs.
Develop and execute policies, plans, and programs to meet anticipated organizational needs and ensure compliance with corporate policies, ISO standards, and other regulatory requirements.
Collaborate with senior management to develop continuous improvement methodologies in key areas of service, profit, and growth, using key performance indicators to drive and quantify cost optimization while maintaining customer quality and service.
Consult with and apprise senior management of important issues, operational concerns, personnel matters, capital expenditures, leases, and all commitments obligating the company.
Ensure freight is expedited in a safe and timely manner.
Ensure the station facility provides a clean, professional, and safe working environment for all employees.
Direct and train staff in sound human relations and operational skills.
Ensure directives, rules, and procedures are communicated to all station personnel.
Ensure safety methods and programs are implemented and maintained.
Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients.
Oversee and manage the professional development and productivity of all staff members to ensure proper goals, training, professional development, and project requirements are met.
Personally coach, train, and mentor direct reports and provide career development opportunities through training and quality management activities.
Conduct annual performance reviews for all staff within the department and address employee performance problems promptly and directly in accordance with company personnel policies.
Stay informed of emerging technology changes and innovations through study, professional publications, networking, and participation in professional organizations.
Perform other duties as needed.