Supervisor Valet Service - MGM National Harbor
About The Position
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. Ready to lead the vibe on the front drive? As a Supervisor of Valet Service at MGM National Harbor, you’ll be the driving force behind the ultimate first impression, high-energy service, and unforgettable guest arrivals. If you thrive in fast-paced environments and love leading teams while keeping the traffic flowing and the energy high, this is your moment.
Requirements
- At least 21 years of age
- 1+ Years of Prior Relevant Experience as a Supervisor in a customer service environment
Responsibilities
- Supervise daily valet and guest service operations to deliver exceptional arrival and departure experiences
- Lead, train, and develop valet team members to ensure smooth, safe, and efficient parking operations
- Manage staffing, scheduling, and real-time adjustments to match guest volume and avoid traffic congestion
- Lead energetic pre-shift meetings to align the team on service standards and daily goals
- Maintain safety standards by conducting periodic inspections of designated valet parking areas
- Own the guest experience by proactively resolving inquiries and service-related inconveniences with authority
- Ensure all team members are trained in safety protocol and able to operate all vehicles (including manual transmissions)
- Partner with security and management teams to report unusual events and maintain a secure environment
- Foster a culture of accountability, team collaboration, and premier hospitality on the front lines
Benefits
- Health & Income Protection benefits (for eligible employees)
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
