Supervisor, Transportation

InnovAge•Sacramento, CA

21d

About The Position

Under the overall supervision of the Manager, Transportation, the Supervisor, Transportation oversees and manages a minimum of three direct reports. The role provides guidance, training, and oversight for assigned drivers; monitors vehicle and equipment safety and maintenance; and represents the Transportation Department in meetings and interdisciplinary discussions. The supervisor may occasionally transport frail and elderly participants from their homes to centers and appointments. The position combines staff supervision, administrative transportation operations, and driver relief coverage. It supports scheduling and route substitutions, assigns equipment and daily driver duties, enforces safety requirements, and coordinates coverage and operational information with dispatchers and the Transportation Manager. The supervisor also provides relief coverage for Transportation Managers at InnovAge centers as needed and may be on call after hours when assigned. InnovAge’s PACE program provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers, with the aim of helping seniors live independently in their homes and communities.

Requirements

High school diploma or GED.
State-issued Class C driver’s license, a good driving record, and age 21 or older.
Supervisory skills and at least 2 years of experience supervising staff in the transportation industry, or an equivalent combination of education and experience.
Previous DOT and defensive driving experience.
Knowledge of principles and methods for moving people and goods, including relative costs and benefits.
Knowledge of customer and personal service principles and processes, including meeting service quality standards and evaluating participant satisfaction.
Knowledge of business and management principles.

Nice To Haves

Two-year degree preferred.
At least 2 years of experience working with frail or elderly people is stated as required under the Preferred qualifications section.

Responsibilities

Supervise at least three direct reports and provide leadership, guidance, and oversight.
Interview, hire, and train employees; assign and direct work; recognize and reward employees; address complaints; and apply corrective disciplinary practices in coordination with the Transportation Manager and Human Resources.
Support department morale, teamwork, and a positive employment culture.
Manage personnel and route substitutions and distribute next-day transportation schedules and other required information promptly.
Keep drivers informed about cancellations, add-ons, changing work conditions, and other field events.
Enforce safety rules and regulations.
Plan work assignments and equipment allocations to meet transportation and quality or production goals.
Review medication and supply orders, manifests, schedules, and receiving notices to determine work sequences, volumes, and destinations.
Inspect or test vehicles and equipment for safety, defects, and compliance with specifications.
Support Dispatchers and the Transportation Manager with information about overtime, paid time off schedules, resource availability, and other operational needs.
Plan and assign drivers’ daily duties, including medication and supply distribution and pre- and post-trip inspections; provide driver relief coverage as needed.
Train new and current drivers on equipment, routes, and other operational information.
Conduct driver ride-alongs to check proper handling of safety procedures and serve on call after hours when assigned.
Provide relief coverage for Transportation Managers at InnovAge centers as needed, according to priorities set by the Director of Transportation.
Drive InnovAge vehicles safely and responsibly, using defensive driving skills and following company policies, procedures, and assigned routes.
Load and unload participants and assist them into and out of vehicles and homes in accordance with company policies and procedures.
Help participants with simple tasks when appropriate, such as outerwear or moving items obstructing walking paths.
Transport participants to appointments arranged in advance by dispatch and keep Dispatch informed about route events.
Maintain the safety and cleanliness of assigned vehicles and coordinate van maintenance with the Transportation Manager.
Assist other drivers with loading and unloading participants at centers.
Travel between local InnovAge worksites and to participant or potential participant homes and other off-site locations; overnight out-of-state travel may be required.