Supervisor, Technical Library and Records

ST Engineering North America•Pensacola, FL

5d•Onsite

About The Position

The Supervisor, Technical Library and Records oversees operations of the Technical Services section and the full lifecycle of manuals, publications, documents, and aircraft records. Reporting to the Manager, Technical Training and Library/Records Department, this role supervises assigned personnel, maintains document integrity and current technical information, and ensures accurate, timely processing and delivery of aircraft records and work packages. The position supports satellite library operations, manages distribution and procurement of technical materials, supervises clerical activities, and ensures work complies with applicable government regulations and operator procedures. The role also ensures that training methods, content, software, systems, and equipment are appropriate and meaningful. The supervisor monitors work progress and communicates status to the department manager, particularly when work is behind schedule. Duties are performed with discretion within administrative and regulatory policies, with performance evaluated by results. The position is based in a climate-controlled office or classroom environment, but work is not limited to those settings. It requires strong communication and interpersonal skills for working with employees, other departments, management, outside agencies, and the public. The role may involve stress from deadlines, multiple simultaneous projects, employee confrontations, and long work hours.

Requirements

Associate degree or equivalent in training, education, and/or experience.
2–3 years of experience in a related field.
At least 1 year of supervisory experience.
Good working knowledge and ability to communicate orally and in writing, present ideas, and provide instructions and guidance to subordinates, coworkers, and outside agencies.
Ability to motivate and lead staff or subordinate teams toward goals, productivity, and quality work.
Ability to delegate and prioritize work effectively, creatively, and persuasively.
High level of computer skills, including Microsoft Office (Word, Excel, and PowerPoint), SAP, and Convergence LMS.
Ability to prepare training plans, presentations, and talking papers.
Strong interpersonal skills to maintain effective relationships with employees, departments, management, and the public.
Ability to cope with the pressures of accomplishing goals, meeting short deadlines, managing multiple projects, handling employee confrontations, and working long hours.
Successful completion of a background check and drug screening is a condition of employment.

Responsibilities

Assist, supervise, and direct personnel assigned to the Technical Library and Records department, ensuring records are accounted for, audited, copied, and retained in company records.
Ensure original aircraft records and work packages are assembled and delivered to customers accurately and on time.
Complete tasks assigned by the Manager, Technical Training and Library/Records Department properly and promptly.
Assign tasks, ensure aircraft records are scanned accurately, establish cost-effective controls, and ensure employees understand their assignments.
Maintain the Technical Library and ensure its information and documents are current and readily available, including Service Bulletins, AD Notes, FARs, and Type Certificate Data Sheets.
Oversee and assist the Technical Library/Records Specialist with satellite library locations and other library-related duties.
Ensure complete and current distribution of technical manuals, publications, and revisions throughout the company.
Procure manuals and technical documents requested by company personnel and obtain new materials from appropriate sources as requested by departments.
Publish and distribute SQBNs.
Reproduce and mail revisions to the company Repair Station & Quality Control Manual, VT MAE Policy and Procedure Manual, VT MAE Repair Station Training Manual, and company Quality System Manual to manual holders.
Maintain and order Quality Control forms and labels.
Train, assign, and supervise clerical activities in the Aircraft Records office.
Ensure operations comply with government agency requirements, including FAA, EPA, and OSHA requirements, and applicable operator procedures.
Ensure assigned personnel follow safe practices and maintain clean work areas.
Monitor assigned Library and Records work, keep the department manager informed of progress, and promptly report work that is off schedule.
Ensure assigned personnel maintain, distribute, and process manuals and technical documents to meet library requirements, including Service Bulletins, AD Notes, FARs, Maintenance Manuals, Certificate Data Sheets, Customer Technical Manuals, and calibration materials.
Create, route, and track Purchasing Requests.
Perform other work delegated by the Manager, Technical Training and Library/Records Department.