Supervisor - Table Games

Bally's Chicago•Rock Island, IL

5d•$26•Onsite

About The Position

This role involves supervising floor dealers, protecting the integrity of games, and ensuring accurate documentation. The position requires maintaining effective guest relations, dealing all supervised games, and possessing thorough knowledge of game rules. The supervisor will also handle customer complaints, conduct employee coaching and evaluations, and assist in training staff. Teamwork and a commitment to organizational goals are essential.

Requirements

Thorough knowledge of all rules regarding games supervised
Ability to prioritize tasks and handle multiple projects simultaneously
Ability to investigate and resolve customer complaints and issues
Ability to conduct employee coaching sessions
Ability to assist in training staff
Ability to answer customer questions about game information
Ability to perform as a team member and assist fellow associates
Ability to greet guests appropriately, treating each person as an individual and in a professional manner
Understanding of the goals and vision of the organization and commitment to those goals
Ability to coordinate and complete hourly evaluations on hourly associates

Nice To Haves

Maintains a clear line of communication at all levels of operation when appropriate
Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
Ensures accuracy and completion of all signed paperwork and pit documents
Maintains frequent and effective contact with guests
Effectively deals all games supervised

Responsibilities

Maintains a clear line of communication at all levels of operation when appropriate
Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
Ensures accuracy and completion of all signed paperwork and pit documents
Maintains frequent and effective contact with guests
Effectively deals all games supervised
Maintains a thorough knowledge of all rules regarding games supervised
Prioritizes tasks and handles multiple projects simultaneously
Investigates and resolves customer complaints and issues
Conducts employee coaching sessions
Assists in training staff
Answers customer questions about game information
Performs as a team member and assists fellow associates to ensure a smooth operation
Greets guests appropriately, treating each person as an individual and in a professional manner
Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
Coordinates and completes hourly evaluations on hourly associates
Completes other duties as assigned