Supervisor, Support Services

Humber River Health•Toronto, ON

55d•$67,202 - $84,056•Onsite

About The Position

Humber River Health. Lighting New Ways In Healthcare. Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy. At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care! Join our Environmental Services team as we work together to create a cleaner, safe work environment and patient care setting for our facility. We are currently seeking a Supervisor to join our Support Services team. The Supervisor of Support Services is responsible for aspects of Support Services that may include Housekeeping, Portering, or Laundry and Linen across the hospital. This includes ensuring compliance with safety standards, managing financial and human resources, executing operational plans, and maintaining high standards of cleanliness, sanitation, and service delivery.

Requirements

College Diploma or undergraduate degree in Health Administration, Environmental Services, or related field required
Minimum 3 years’ experience in a healthcare environmental services leadership role
Strong knowledge of infection prevention/control standards
Proven leadership in unionized environments
Budgeting and resource planning experience
Familiarity with quality improvement processes and tools
Excellent attendance and discipline free record required
Demonstrated excellent interpersonal, communication and customer service skills
Demonstrated problem solving and organizational skills
Excellent attendance and discipline free record required

Nice To Haves

Certification in Healthcare Environmental Services (e.g., CHESP) preferred
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Responsibilities

Oversees day-to-day operations that may include cleaning standards, infection control compliance, waste disposal, patient transport and departmental scheduling.
Develops and implements department policies and procedures.
Supervises unionized and non-union staff, including hiring, performance reviews, progressive discipline, training, and staff development.
Facilitates return-to-work programs and leads team meetings.
Assist in staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors
Strengthens teamwork within the support services team and ensuring competency of Support Services staff
Strengthens teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput
Monitors quality assurance programs, participates in audits, investigates service complaints, enforces safety procedures, and ensures compliance with environmental and regulatory standards.
Performing job duties in accordance with mission, vision and values of Humber River Health
Maintaining all relevant standards