Supervisor, Support Services
About The Position
Humber River Health is seeking a Supervisor to join their Support Services team. This role is responsible for various aspects of Support Services, potentially including Housekeeping, Portering, or Laundry and Linen across the hospital. The Supervisor will ensure compliance with safety standards, manage financial and human resources, execute operational plans, and maintain high standards of cleanliness, sanitation, and service delivery. Humber River Health is North America's first fully digital hospital, committed to changing healthcare through technology and clinical expertise, serving a community of 850,000 residents in North West Toronto. They are affiliated with the University of Toronto and Queen’s University and are dedicated to high-quality patient care, compassion, professionalism, and respect.
Requirements
- College Diploma or undergraduate degree in Health Administration, Environmental Services, or related field required.
- Minimum 3 years’ experience in a healthcare environmental services leadership role.
- Strong knowledge of infection prevention/control standards.
- Proven leadership in unionized environments.
- Budgeting and resource planning experience.
- Familiarity with quality improvement processes and tools.
- Excellent attendance and discipline free record required.
- Demonstrated excellent interpersonal, communication and customer service skills.
- Demonstrated problem solving and organizational skills.
- Excellent attendance and discipline free record required.
Nice To Haves
- Certification in Healthcare Environmental Services (e.g., CHESP) preferred.
- An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.
Responsibilities
- Oversees day-to-day operations that may include cleaning standards, infection control compliance, waste disposal, patient transport and departmental scheduling.
- Develops and implements department policies and procedures.
- Supervises unionized and non-union staff, including hiring, performance reviews, progressive discipline, training, and staff development.
- Facilitates return-to-work programs and leads team meetings.
- Assist in staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors.
- Strengthens teamwork within the support services team and ensuring competency of Support Services staff.
- Strengthens teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput.
- Monitors quality assurance programs, participates in audits, investigates service complaints, enforces safety procedures, and ensures compliance with environmental and regulatory standards.
- Performing job duties in accordance with mission, vision and values of Humber River Health.
- Maintaining all relevant standards.
Benefits
- Accommodations are available throughout the recruitment process and employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
