Supervisor, Support Services

Humber River Health • Toronto, ON

2d • Onsite

About The Position

Humber River Health is seeking a Supervisor to join their Support Services team. This role is responsible for various aspects of Support Services, which may include Housekeeping, Portering, or Laundry and Linen across the hospital. The Supervisor will ensure compliance with safety standards, manage financial and human resources, execute operational plans, and maintain high standards of cleanliness, sanitation, and service delivery. Humber River Health is North America's first fully digital hospital, committed to changing healthcare through technology and clinical expertise, serving a community of 850,000 residents in North West Toronto. They are affiliated with the University of Toronto and Queen’s University and are focused on high reliability care.

Requirements

• College Diploma or undergraduate degree in Health Administration, Environmental Services, or related field required.
• Minimum 3 years’ experience in a healthcare environmental services leadership role.
• Strong knowledge of infection prevention/control standards.
• Proven leadership in unionized environments.
• Budgeting and resource planning experience.
• Familiarity with quality improvement processes and tools.
• Excellent attendance and discipline free record required.
• Demonstrated excellent interpersonal, communication and customer service skills.
• Demonstrated problem solving and organizational skills.
• Excellent attendance and discipline free record required.

Nice To Haves

• Certification in Healthcare Environmental Services (e.g., CHESP) preferred.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.

Responsibilities

• Oversees day-to-day operations that may include cleaning standards, infection control compliance, waste disposal, patient transport and departmental scheduling.
• Develops and implements department policies and procedures.
• Supervises unionized and non-union staff, including hiring, performance reviews, progressive discipline, training, and staff development.
• Facilitates return-to-work programs and leads team meetings.
• Assist in staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors.
• Strengthens teamwork within the support services team and ensuring competency of Support Services staff.
• Strengthens teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput.
• Monitors quality assurance programs, participates in audits, investigates service complaints, enforces safety procedures, and ensures compliance with environmental and regulatory standards.
• Performing job duties in accordance with mission, vision and values of Humber River Health.
• Maintaining all relevant standards.

Benefits

• Humber River Health is recognized as a part of Greater Toronto’s Top Employers.
• Support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement.
• Member of the Toronto Academic Health Science Network (TAHSN) and deeply involved in research and academic collaboration.
• Dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.
• Commitment to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
• Accommodations are available throughout the recruitment process and employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree