Supervisor Site, New Mexico
Kelly Education•United States-New Mexico-Customer On-site, NM
•$61,575 - $82,100
About The Position
The Supervisor Site leads and motivates a team of support technicians, serving as a liaison between clients and technical teams to ensure clear communication. The role diagnoses and resolves complex issues, develops service improvement initiatives, and advises and mentors junior team members to strengthen their technical and soft skills. The position requires relevant experience and working knowledge of project management, CRM, data analysis, IT service management, and network and system administration.
Requirements
- 5+ years of relevant experience.
- Strong leadership skills to guide and motivate a team of support technicians.
- Excellent communication skills to liaise between clients and technical teams.
- Problem-solving abilities to diagnose and resolve complex issues, often under pressure.
- Strategic planning skills to develop and implement service improvement initiatives.
- Ability to advise and mentor junior team members.
- Working knowledge of project management tools such as Microsoft Project or Asana.
- Knowledge of CRM systems such as Salesforce.
- Experience with data analysis tools such as Excel or Tableau.
- Familiarity with ITSM frameworks such as ITIL.
- Understanding of network and system administration basics.
Responsibilities
- Lead and motivate a team of support technicians.
- Liaise between clients and technical teams to ensure clear and concise information exchange.
- Diagnose and resolve complex issues, often under pressure.
- Develop and implement service improvement initiatives.
- Advise and mentor junior team members to enhance their technical and soft skills.
- Use project management tools to oversee multiple projects and timelines.
- Use CRM systems to manage client interactions and support tickets.
- Interpret performance metrics and generate reports using data analysis tools.
- Help ensure service delivery standards are met using ITSM frameworks.
- Troubleshoot and resolve technical issues using knowledge of network and system administration basics.
Benefits
- Total compensation package including benefits as applicable to the position; details are available through Kelly Services | People Regular Staff.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
