Field Care Coordinator - New Mexico

UnitedHealth Group•Las Cruces, NM

5d•$29 - $52•Hybrid

About The Position

UnitedHealth Group is seeking a Field Care Coordinator to serve as the primary care manager for a panel of members with low-to-medium complexity medical and behavioral needs. Care coordination focuses on supporting members’ medical, behavioral, and socioeconomic needs to promote appropriate service utilization and improve quality of care. This is a full-time, 40-hour-per-week position, Monday through Friday. Employees must be flexible to work any eight-hour shift during normal business hours of 8 a.m. to 5 p.m.; occasional overtime may be necessary. The role is field-based with a home-based office. The coordinator works from home when not in the field and travels within the assigned territory to meet members and providers. The coordinator engages members, assesses their needs, develops person-centered care plans, coordinates services, provides education and coaching, and advocates for members and families. The role also supports care transitions, self-management, access to community resources, and culturally sensitive care.

Requirements

Meet at least one of the following qualification pathways: a bachelor’s degree or at least 2 years of relevant health care experience; a two-year degree or higher and at least 3 years of clinical experience; an LCSW, LMSW, Licensed Professional Clinical Mental Health Counselor, or LMHC license and at least 3 years of clinical experience; at least 5 years of relevant experience, including at least 3 years of clinical experience; at least 4 years of experience in a clinical environment, including at least 1 year as a Care Coordinator; or an LPN credential and at least 3 years of clinical experience.
At least 1 year of experience with MS Office, including Word, Excel, and Outlook.
Valid driver’s license, access to reliable transportation, and ability to travel up to 50% of the time within the assigned territory to meet members and providers.
A designated workspace inside the home and access to high-speed internet.
Reside in or within commuting driving distance of Roswell or Deming, New Mexico.

Nice To Haves

CCM certification.
At least 1 year of community case management experience coordinating care for individuals with complex needs.
Experience working in team-based care.
Background in managed care.

Responsibilities

Engage members face-to-face and/or by telephone to complete comprehensive needs assessments covering medical, behavioral, functional, cultural, and socioeconomic needs.
Develop and implement person-centered care plans addressing chronic conditions, health promotion and wellness, social determinants of health, medication management, and member safety in alignment with evidence-based guidelines.
Partner and collaborate with internal care teams, providers, and community resources to implement care plans.
Provide education and coaching to support members’ self-management and lifestyle changes that promote health.
Support proactive discharge planning and coordinate care transitions following emergency room visits, inpatient admissions, or skilled nursing facility admissions.
Advocate for members and families so that members’ needs and choices are represented and supported by the health care team.
Create positive experiences and relationships with members.
Practice cultural sensitivity and cultural competence in daily care, and continue learning about community cultures and values.
Listen to members’ needs and barriers and help promote self-advocacy and proactive management of their health and health care.
Collaborate with the clinical team about social factors that may affect treatment plans.
Help members engage with mental health and substance use treatment as needed.
Provide education about health literacy, community resources, and benefits to encourage self-sufficiency.
Support members who wish to engage in work or volunteer activities and develop stronger social supports through connections with friends, family, and community.
Conduct Comprehensive Needs Assessments (CNA).