Supervisor - Site Services

Avantor•Rensselaer, NY

1d•$56,500 - $90,850•Onsite

About The Position

The Supervisor - Site Services leads daily site-services operations for Avantor’s Advanced Laboratory Services team in Rensselaer, New York. Reporting to the Territory Area Manager, the supervisor works closely with Avantor professionals and customer stakeholders to deliver customized laboratory support and material-management services. The position is scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m., with occasional schedule flexibility for urgent business needs, audits, implementations, coverage, or customer operations. The posting lists a salary range of $70,000–$75,000 plus a potential annual bonus of up to 5%, a $3,000 sign-on bonus, and a separate expected pay range of $56,500–$90,850. The supervisor directs and develops coordinators and technicians; oversees inventory, ordering, receiving, storage, replenishment, and delivery; and serves as a primary operational liaison between the customer, Avantor teams, suppliers, and other functions. The role ensures work meets applicable customer, contractual, safety, quality, documentation, and regulatory requirements. It also monitors metrics and service performance, supports audits and investigations, maintains controlled procedures and records, and leads or participates in continuous-improvement work. Work takes place across office, stockroom, warehouse, receiving, and customer lab-support areas. The position involves frequent movement among buildings and operational areas, extended periods of walking and standing, and may require bending, reaching, pushing, pulling, and lifting or carrying materials up to 50 pounds. Appropriate personal protective equipment may be required, as may periodic entry into temperature-controlled storage areas.

Requirements

High school diploma or GED.
Previous experience directly supervising, coaching, and developing employees.
Demonstrated ability to lead teams, set priorities, delegate, and maintain accountability.
Strong understanding of inventory-management principles, including replenishment, PAR or min-max controls, safety stock, stock rotation, expiry management, and inventory accuracy.
Ability to administer company policies, customer requirements, standard operating procedures, and contractual expectations consistently.
Commitment to safety, quality, data integrity, documentation, and regulatory compliance.
Ability to make timely business decisions with limited direction and recognize when escalation is needed.
Strong analytical and problem-solving skills, including investigating discrepancies, identifying root causes, and implementing corrective actions.
Ability to interpret operational data, KPIs, dashboards, inventory reports, and customer metrics.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
Strong written and verbal communication skills and the ability to communicate with frontline associates, customer stakeholders, suppliers, and senior leaders.
Strong customer-service and relationship-management skills, with a professional, solution-oriented approach.
Ability to manage competing priorities, deadlines, interruptions, and changing customer needs, and to work across departments with differing priorities or reporting structures.
Detail-oriented, organized, adaptable, self-motivated, and able to follow issues through resolution.
Ability to protect confidential customer and company information.
Ability to satisfy customer requirements for background checks, security access, health screening, safety training, and other site-access qualifications.
Valid driver's license and reliable transportation when travel between supported locations is necessary.
Ability to meet the physical requirements of the role, including frequent walking and standing and lifting or carrying materials weighing up to 50 pounds.

Nice To Haves

Associate or bachelor’s degree in business, supply chain, operations, life sciences, management, or a related field.
Four or more years of relevant experience in site services, lab support, inventory management, supply chain, purchasing, customer operations, manufacturing, or a related environment.
Experience in a regulated pharmaceutical, biotechnology, life-science, manufacturing, or GxP environment.
Experience managing services in a customer-facing or contract-services environment.
Experience with inventory-management, purchasing, ERP, or material-tracking systems.
Experience supporting audits, investigations, corrective actions, or controlled documentation.
Forklift certification, or ability to obtain certification, depending on assigned responsibilities.
Spill response, IATA, DOT, IMDG, HAZWOPER, CPR, and OSHA-related training, where applicable.
Familiarity with Power BI or similar reporting tools.

Responsibilities

Lead and direct coordinators’ and technicians’ daily activities, ensuring work is safe, accurate, timely, and compliant with applicable statements of work, procedures, work instructions, and customer requirements.
Set daily priorities, assign work, manage staffing and coverage, track open issues, and ensure effective shift handoffs and timely escalation of operational risks.
Monitor workflow, workload, service levels, and staffing needs; provide hands-on support during staffing gaps, urgent requests, high-volume periods, implementations, audits, and other critical situations.
Coach and develop associates; set performance expectations, provide feedback and recognition, conduct evaluations and development discussions, identify training needs, and address performance, attendance, conduct, and workplace concerns.
Review and approve timecards, manage vacation requests, maintain coverage, and complete other administrative responsibilities.
Oversee inventory and materials activities, including ordering, receiving, de-trashing, labeling, stocking, replenishment, delivery, logging, and point-of-use support.
Ensure materials are appropriately stored, handled, and rotated, including use of FIFO and FEFO practices and compliance with temperature, lot, expiry, and special-handling requirements.
Monitor inventory accuracy, PAR and min-max levels, safety stock, usage, orders, backorders, stockouts, excess or slow-moving inventory, and expiration risks.
Support physical inventories, cycle counts, discrepancy investigations, root-cause analysis, corrective actions, and inventory-control documentation; coordinate with procurement, suppliers, logistics partners, internal support teams, and customers to resolve issues.
Serve as a primary operational liaison among the customer, Avantor Site Services, sales, procurement, suppliers, and internal support functions; participate in customer meetings, operational reviews, projects, and business reviews.
Communicate customer-service risks, action plans, ownership, and completion dates; collaborate across departments and support implementation of new lab spaces, programs, services, materials, and customer requirements.
Ensure compliance with applicable GxP requirements, Good Documentation Practices, customer procedures, Avantor policies, quality standards, and environmental health and safety requirements.
Maintain audit and inspection readiness; conduct walkthroughs; ensure appropriate documentation, labeling, storage, material handling, housekeeping, PPE, and traceability; and support audits, inspections, investigations, nonconformances, and corrective and preventive actions.
Promote safety reporting and escalate incidents, material excursions, documentation errors, inventory discrepancies, hazards, and potential compliance concerns.
Review operational reports and dashboards; ensure customer and departmental metrics are complete and accurate; identify trends and improvement opportunities; present results and recommendations; and maintain action trackers through documented closure.
Support and maintain SOPs, work instructions, training materials, KPI definitions, and other controlled documentation; lead or participate in continuous-improvement initiatives and verify implemented changes achieve intended results.
Perform other duties as assigned in support of site operations and customer satisfaction.

Benefits

Comprehensive medical, dental, and vision coverage, with medical coverage eligibility starting on Day 1.
Wellness programs.
Paid time off (PTO).
Company-paid holidays and choice holidays.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Commuter benefits.
401(k) retirement plan.
Tuition assistance.
Employee Stock Purchase Plan discount.
$3,000 sign-on bonus.
Potential annual bonus of up to 5%.