Supervisor, Investigator Site Services

Thermo Fisher Scientific•Covington, KY

3d•Hybrid

About The Position

The Supervisor, Investigator Site Services ensures efficient and effective department operations and is responsible for quality within the section. The supervisor participates in daily operations, follows up on complaints and issues through resolution, trains new personnel and staff on new processes, and monitors team training documentation. The role attends study protocol meetings, educates staff about issues requiring attention, and creates team work schedules and holiday plans. The position supports investigator sites, monitors, departments, business units, or functions by communicating information, training sites, and documenting services related to clinical trials. It supports site performance, education, and training at the study level to help ensure protocols are executed accurately and on time, and uses available tools to respond to questions, take orders, and promote clean data. This is a hybrid role based at the Global Central Laboratory in Covington, Kentucky; the posting also states the position will be located on-site in Covington. Applicants from anywhere in the United States are welcome. Relocation assistance is not provided, and candidates must be legally authorized to work in the United States without sponsorship and pass a comprehensive background check, including drug screening. The schedule is first shift, Monday through Friday, with shift differentials provided.

Requirements

Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 5 years.
At least 1 year of leadership responsibility.
Knowledge of Good Clinical Practices.
Strong attention to detail and organizational skills.
Accurate data entry skills.
Proficient computer skills, including Microsoft Office.
Effective negotiation and problem-resolution skills.
Good verbal communication skills.
Superior analytical, interpersonal, and time-management skills.
Critical-thinking and problem-solving skills to support quality decision-making.
Ability to work in a collaborative team environment.
Legally authorized to work in the United States without sponsorship.
Ability to pass a comprehensive background check, including drug screening.

Nice To Haves

An equivalency combining appropriate education, training, and/or directly related experience may be considered sufficient to meet the role requirements.

Responsibilities

Direct and participate in all aspects of daily department operations.
Manage Associate Site Services Assistance and Logistics Coordinators and maintain performance.
Maintain and oversee the Manufacture List, supply orders, courier contact sheets, backorders, and special account setup.
Train new staff and staff affected by new processes; evaluate performance and identify and correct performance problems.
Serve as an escalation point for calls about supplies and logistics, escalating issues to management or the appropriate department to support customer satisfaction.
Coordinate and resolve issues and concerns during study setup with Site Services Logistics Coordinators and Associate Site Services Assistance.
Obtain and maintain key performance indicators with kit vendors.
Assist management with training, quality compliance, and SOP reviews and updates.
Create the monthly task schedule for the GSS ISS team.
Review and modify SOPs accurately and assist with CQEs when necessary.
Review and provide information on audit findings.
Provide GSS overviews and shadowing for team members in other PPD departments.
Assist with interviewing for GSS positions and, when needed, for other PPD departments.
Act as backup to the Supervisor and/or Senior Manager.
Follow up on complaints and issues until resolution.
Attend study protocol meetings and educate staff on matters requiring attention.
Create team work schedules and holiday plans.
Support investigator sites and related stakeholders through communication, site training, and documentation of clinical-trial services.
Support study-level site performance, education, and training to help ensure accurate and timely protocol execution.
Use available tools to answer questions, take orders, and ensure clean data at the earliest point in time.