Site Supervisor - Direct Care Services

CARING HANDS & MORE LLC•Iowa City, IA

2d•$17 - $19

About The Position

As the Site Supervisor, you will provide direct leadership over assigned site(s), helping advance the personal independence, dignity, and growth of the individuals served. You will oversee daily operations and supervise staff members, ensuring they have the documentation, training, and guidance needed to provide quality care. The role also includes coordinating staffing and timecards, supporting communication among individuals served and staff, managing medication processes, arranging appointments and transportation, and overseeing required service documentation.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
At least 2 years of related work experience.
Valid driver's license in good standing, reliable transportation, and auto insurance.
Passion for supporting others, respect for individual differences, and ability to advocate for the best plan of action for individuals served.
Sound judgment and decision-making skills.
Ability to learn and implement new skills and service-delivery methods.
Strong interpersonal and communication skills.
Ability to maintain professionalism with individuals served, direct care staff, peers, supervisors, agency leadership, and outside stakeholders.

Nice To Haves

Previous leadership experience.

Responsibilities

Review service plans with staff to ensure they understand the needs of each individual served.
Ensure staff have appropriate documentation, training, and guidance to provide quality care; provide quick-reference materials as needed.
Support and coach staff through job shadowing, training, and modeling desired outcomes.
Provide constructive feedback through regular site meetings and annual staff evaluations.
Issue corrective action when needed and request additional training or support to address staff needs.
Review timecards daily, address missed punches and punch changes, review mileage requests, and complete the final review, corrections, and approval of timecards.
Communicate with HR about staffing needs and collaborate to fill open shifts with appropriately trained staff, considering full-time and part-time status.
Interact daily with individuals served and direct support professionals, listen to concerns, and respond appropriately while maintaining professional boundaries.
Oversee medication management, including communicating with pharmacies and medical professionals, picking up medications as needed, recording medications in the MAR, and removing and appropriately destroying unused medications.
Collaborate with individuals served to arrange appointments and transportation for medical, dental, vision, specialist, and other necessary appointments.
Ensure required shift documentation is complete and accurate, including service documentation (ISP) and MARs; document reviews and issue corrective action as needed.
Review GERs daily for accuracy and follow up as needed.