SUPERVISOR - Shipping (Clerical)
MBI Inc.•Torrington, CT
•Onsite
About The Position
MBI, Inc., a leading direct marketing company, is seeking a proactive and hands-on individual for a challenging supervisory position in its Torrington location. This role involves overseeing 6 to 12 employees and fulfillment operations, focusing on the shipping documents preparation area. The ideal candidate will be motivated, energetic, and committed to high standards of excellence, with a proven track record in a high-volume, results-oriented, and detail-driven environment.
Requirements
- Minimum of two years of supervisory experience in a high volume, results-oriented, and detail-based environment.
- Proven track record leading and motivating a successful team.
- Experience supervising a team of 6-12 or more.
- High school diploma/GED preferred.
- Minimum two years of relevant experience supervising in a warehouse/fulfillment setting.
- Experience in labor/capacity planning based on work volume/backlogs.
- Comfortable using computer systems including Outlook, Excel, and Word.
- Experience with company systems like customer order management or other non-Microsoft software/applications.
Nice To Haves
- Spanish language skills are a plus.
Responsibilities
- Supervise the shipping production prep area, including batching/kitting documents, matching product to customer invoices, proofing customer invoices, and looking up customer accounts.
- Lead and motivate a successful team.
- Foster a cooperative, respectful, and supportive work environment.
- Proactively navigate peaks, valleys, and changes in workflow.
- Monitor and develop individual contributors to achieve results, including providing feedback and conducting performance reviews.
- Collaborate with the department manager to establish daily labor plans based on work backlogs.
- Delegate tasks strategically to optimize workflow, monitor daily workloads, and ensure the team works efficiently according to standard operating procedures.
- Spend 70-80% of time on the floor working with the team, ensuring workflow, and creatively solving issues.
- Maintain a safe, neat, and organized work area.
Benefits
- Competitive starting salaries
- Steady salary growth
- Performance-based increase opportunities in the first year
- Year-end bonuses
- 18 paid vacation days
- Paid sick time
- Paid maternity leave
- Paid paternity leave
- 12½ paid holidays
- Medical coverage beginning on Day 1
- Dental coverage beginning on Day 1
- Vision coverage beginning on Day 1
- Life coverage beginning on Day 1
- Disability coverage beginning on Day 1
- Profit-sharing plan (automatic enrollment for full-time associates)
- 401(k) options
- Periodic retirement counseling
- Opportunities for associates to develop new skills
- Opportunities for greater responsibility
- Regularly scheduled events throughout the year
- Lunch provided every Friday
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
