Clerical Supervisor

County of Contra Costa • Concord, CA

3d • Onsite

About The Position

There is an excellent employment opportunity at the Contra Costa Health Plan in Martinez for a Clerical Supervisor. The Clerical Supervisor will report to the Utilization Management Department Manager and provide direct supervision to the Health Plan Authorization Representatives (HPARs) and clerical support staff. This position is responsible for overseeing a broad range of complex and highly responsible administrative and clerical functions while ensuring the efficient and effective operation of the unit. The selected candidate will be responsible for planning, organizing, coordinating, and supervising the work of HPARs and clerical staff. The position requires the ability to communicate effectively with employees, leadership, external partners, and the public while fostering a collaborative and productive work environment. The Clerical Supervisor will develop and update office procedures and workflows to support operational efficiency and compliance. Key responsibilities include motivating, developing, and directing staff and monitoring worker performance. The successful candidate must be able to interpret and carry out oral and written instructions, perform complex administrative and clerical assignments, and maintain accurate records, reports, and files. Strong project management skills are essential, including the ability to plan, coordinate, implement, and successfully execute departmental initiatives. Additionally, the position requires excellent analytical and problem-solving abilities, including conducting research and investigations, performing root cause analyses, identifying process improvement opportunities, and developing effective, sustainable solutions. Additional responsibilities include developing and maintaining reports related to retrospective audits, prospective reviews, productivity metrics, and other operational performance indicators.

Requirements

• Four (4) years of full-time or its equivalent clerical experience, one (1) year of which must have involved supervisory responsibility.
• One (1) year of experience at the Clerk-Senior or Lead Specialist levels or comparable level in Contra Costa government employment may be substituted for the required supervisory experience.
• Decision Making: Choosing optimal courses of action in a timely manner
• Reading Comprehension: Understanding and using written information
• Professional & Technical Expertise: Applying technical subject matter to the job
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Leadership: Guiding and encouraging others to accomplish a common goal
• Managing Performance: Ensuring superior individual and group performance
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

Nice To Haves

• Agile. You need to be able to learn the complexities of the job and train others to do it
• A problem-solver. You may need to think outside the box to identify ways to fix problems
• A leader. You will need to organize the work and effectively coach the team
• Respectful. You will work collaboratively with a diverse group of staff and clients
• Flexible. Schedules and policies can change, and you should be able to adjust in those situations
• Self-motivated. You should be able to complete tasks with minimal guidance and see it through to the end
• A strong communicator. You will communicate with others every day, so clear and concise communication is important

Responsibilities

• Planning, assigning, and reviewing the work of your staff
• Training employees on work procedures and activities
• Conducting evaluations of employee job performance
• Creating a cohesive team environment
• Ensuring all policies and procedures are followed
• Interpreting policies and communicating work procedures to staff
• Evaluating work procedures and recommending changes
• Overseeing time and attendance records and making decisions on routine personnel matters

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed