Supervisor, Sample Management (Portland, Oregon (OR)

ICON plc • Portland, OR

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About The Position

The Supervisor, Sample Management leads the day-to-day operations of ICON’s Sample Management team, ensuring biological samples are accurately received, tracked, stored, and distributed in support of clinical research. This hands-on leadership role involves supporting employees, troubleshooting operational challenges, improving processes, and upholding quality and compliance standards. The supervisor balances operational excellence with people leadership and fosters accountability, collaboration, and continuous improvement.

Requirements

• At least 2 years of supervisory or leadership experience.
• Experience in laboratory operations, healthcare, sample management, engineering, manufacturing, analytical, technical, or another highly regulated environment.
• Strong technical aptitude and experience working in or supporting Laboratory Information Management Systems (LIMS).
• Ability to coach, mentor, and develop employees while maintaining performance expectations and accountability.
• Strong problem-solving, organizational, and decision-making skills.
• Excellent communication and interpersonal skills, including the ability to work effectively across teams and functions.
• Ability to work in a detail-oriented environment involving repetitive processes and complex workflows.

Nice To Haves

• Experience with ICOLIMS, WindowPath, or similar laboratory systems.
• Experience managing chain-of-custody documentation, inventory controls, sample tracking, or related operational processes.
• Bachelor’s degree in a scientific, technical, healthcare, business, or related field; an equivalent combination of education and experience will also be considered.

Responsibilities

• Supervise specimen workflows, including package receipt, unpacking, scanning, accessioning, labeling, validation, storage, and shipment.
• Lead, coach, train, and provide day-to-day operational oversight to Sample Management employees.
• Serve as a technical resource and troubleshoot workflow challenges involving LIMS and sample-tracking processes.
• Oversee sample receipt and storage, including study-specific freezer placement and accurate chain-of-custody documentation.
• Manage sample inventory and storage records in ICOLIMS and other laboratory management systems.
• Coordinate preparation and shipment of client samples to clients, third-party laboratories, and internal testing facilities in accordance with regulatory and quality requirements.
• Facilitate specimen movement and communication across laboratory functions.
• Monitor departmental performance metrics and prepare reports for operational planning and continuous improvement.
• Oversee departmental equipment and freezer management, including maintenance, monitoring, and purchasing activities.
• Review and code invoices in accordance with departmental and company procedures.
• Identify opportunities to improve processes, increase efficiency, and enhance the client experience.
• Ensure compliance with applicable regulations, company procedures, quality standards, and client expectations.
• Perform additional responsibilities and special projects as assigned.

Benefits

• Competitive base salary and performance-related incentives.
• Medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed