Supervisor, RMA

TD Synnex • Ft. Worth, TX

18h • Onsite

About The Position

The RMA Supervisor oversees the day-to-day operations of the Returns (RMA) Department within the warehouse. This role supports the development and execution of operational policies and procedures while driving productivity, accuracy, and compliance. The RMA Supervisor plays a key role in meeting business goals related to receiving, shipping, inventory accuracy, and maintaining a safe, compliant facility.

Requirements

• High School Diploma or GED
• Minimum of 2+ years of leadership or supervisory experience in a warehouse or operations environment
• Hands-on experience with Warehouse Management Systems (WMS)
• Proficiency in Microsoft Excel (data entry, tracking, reporting)
• Experience working with computer products (handling, tracking, returns, or refurbishment)
• Strong comfort level working in computer-based systems and applications

Responsibilities

• Supervise and manage the day-to-day operations of the RMA department
• Execute and enforce operational policies, procedures, and standard work instructions
• Drive productivity across receiving, shipping, and inventory accuracy functions
• Ensure compliance with safety, regulatory, and company policies within the facility
• Manage non-compliant returns and execute appropriate resolutions
• Oversee team training, onboarding, and ongoing development
• Manage and enforce vendor and customer return policies and procedures
• Partner with operations to plan workforce needs and staffing levels to meet logistics center requirements
• Monitor performance metrics and take corrective action as needed to meet operational goals

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees