Supervisor, RMA

TD SYNNEX•Fort Worth, TX

1d•Onsite

About The Position

The RMA Supervisor oversees the day-to-day operations of the Returns (RMA) Department within the warehouse. This role supports the development and execution of operational policies and procedures while driving productivity, accuracy, and compliance. The RMA Supervisor plays a key role in meeting business goals related to receiving, shipping, inventory accuracy, and maintaining a safe, compliant facility.

Requirements

High School Diploma or GED
Minimum of 2+ years of leadership or supervisory experience in a warehouse or operations environment
Hands-on experience with Warehouse Management Systems (WMS)
Proficiency in Microsoft Excel (data entry, tracking, reporting)
Experience working with computer products (handling, tracking, returns, or refurbishment)
Strong comfort level working in computer-based systems and applications

Responsibilities

Supervise and manage the day-to-day operations of the RMA department
Execute and enforce operational policies, procedures, and standard work instructions
Drive productivity across receiving, shipping, and inventory accuracy functions
Ensure compliance with safety, regulatory, and company policies within the facility
Manage non-compliant returns and execute appropriate resolutions
Oversee team training, onboarding, and ongoing development
Manage and enforce vendor and customer return policies and procedures
Partner with operations to plan workforce needs and staffing levels to meet logistics center requirements
Monitor performance metrics and take corrective action as needed to meet operational goals

Benefits

Elective Benefits tailored to your country
Formal programs on leadership and professional development
On-demand courses
Seminars, events, and global Life Empowerment Assistance Program for financial, physical, and mental well-being
Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities
Onboarding program to network with new co-workers
Internal, peer-led inclusive communities and activities
Business resource groups
Local volunteering events
Environmental and social initiatives