RMA Administrator

Mirion•Florham Park, NJ

About The Position

The Return Merchandise Authorization (RMA) Administrator is responsible for managing all aspects of the return merchandise authorization process in a timely and efficient manner while delivering excellent customer service to internal and external stakeholders. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The RMA Administrator works closely with cross-functional teams to ensure accurate tracking, processing, and resolution of RMA cases.

Requirements

Minimum of 2 years of experience in customer service, logistics, inventory management, procurement, or related operational roles.
Strong organizational and multitasking abilities
Attention to detail and data accuracy
Customer service and stakeholder communication
Cross‑functional collaboration
Process improvement mindset
Problem‑solving and analytical skills
Ability to manage multiple priorities in a fast‑paced environment
Proficiency with Microsoft Office tools
Microsoft Office Suite (Excel, Word, PowerPoint)

Nice To Haves

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field preferred; relevant experience may be considered in lieu of a degree.
Experience supporting product returns, service coordination, or repair operations in a technical or manufacturing environment preferred.
ERP systems for inventory and return tracking preferred
CRM systems experience preferred (Salesforce)
Microsoft Dynamics 365 experience preferred

Responsibilities

Create RMA orders for repairs and replacements based on customer requests, ensuring all required information is collected, including product identification, reason for return, and supporting details.
Coordinate acquisition of parts required for repairs by collaborating with logistics, inventory management, and procurement teams to ensure timely availability.
Manage RMA cases using a first‑in/first‑out (FIFO) process to ensure consistent and timely handling of returned products.
Maintain accurate and timely updates within RMA cases, including repair status, shipping information, and resolution details.
Collaborate with customer service teams to prepare repair quotes and support the process of securing purchase orders when required for parts or services.
Ensure all RMA activities comply with established quality assurance procedures and regulatory requirements.
Work with cross‑functional teams including Quality Assurance, Shipping, Receiving, Compliance, and Operations to ensure consistent return processes.
Maintain accurate records of RMA transactions using internal systems and databases, ensuring data integrity and accessibility for reporting and decision‑making.
Provide strong internal customer support while maintaining adherence to company policies and operational procedures.
Identify opportunities for process improvements related to returns and repairs through data analysis and collaboration with operational teams.
Perform additional responsibilities as assigned to support the overall goals of the organization.