RMA Lead

American Innovations•Austin, TX

16h

About The Position

Who we are: American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service. Are you ready for the next chapter in your professional career? Are you looking to join a company that is the leader in our core market and are rolling out our next generation of products now? Join our Production and Operations team and take our company to the next level! What we can offer you: Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability. Programs to improve your financial well-being, including a 401(k) plan with an employer, match up to 4% with immediate vesting and financial education courses. Opportunities to give back to the community. Supportive and collaborative environments, happy hours, and fun events. A rewarding culture, with a focus on positive business practices and protecting the environment. What you can offer us: Train and mentor RMA technicians Assign daily workload and prioritize urgent returns Monitor team performance and productivity Manage incoming RMA workflow from receipt to closure Primary contact for RMA Lab for inquiries about Sales, Customer Operations and Support. Promote and execute on the ISO9001 standards approved for RMA area. Complete required training which you are assigned. Develop and maintain clear metrics for RMA activities, including volume, turnaround time, defect categories, and root causes. Analyze repairs and provide data/analysis on trends to Engineering Group and SC Planning. Salesforce-Update salesforce and provide quotes.

Requirements

Associate’s or bachelor’s degree in business, Electronics, Engineering, Supply Chain, or related field (preferred)
2–5 years of experience in: Electronics manufacturing, repair, or testing RMA / Returns processing / failure analysis
Experience working within a Quality Management System (QMS), preferably aligned with ISO 9001(preferred)
Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test.

Nice To Haves

Associate’s or bachelor’s degree in business, Electronics, Engineering, Supply Chain, or related field (preferred)
Experience working within a Quality Management System (QMS), preferably aligned with ISO 9001(preferred)

Responsibilities

Train and mentor RMA technicians
Assign daily workload and prioritize urgent returns
Monitor team performance and productivity
Manage incoming RMA workflow from receipt to closure
Primary contact for RMA Lab for inquiries about Sales, Customer Operations and Support.
Promote and execute on the ISO9001 standards approved for RMA area.
Complete required training which you are assigned.
Develop and maintain clear metrics for RMA activities, including volume, turnaround time, defect categories, and root causes.
Analyze repairs and provide data/analysis on trends to Engineering Group and SC Planning.
Salesforce-Update salesforce and provide quotes.

Benefits

Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability.
Programs to improve your financial well-being, including a 401(k) plan with an employer, match up to 4% with immediate vesting and financial education courses.
Opportunities to give back to the community.
Supportive and collaborative environments, happy hours, and fun events.
A rewarding culture, with a focus on positive business practices and protecting the environment.

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