Supervisor, Revenue Recovery Support

EnableComp • United States - Remote, TN

2d

About The Position

The Supervisor, Revenue Recovery Support provides daily leadership to Revenue Recovery Support Specialists and Revenue Specialists. The role coordinates client support, payment and system review, and account follow-up for medical necessity, DRG validation, and Zero Balance accounts. The Supervisor sets daily priorities, monitors quality and inventory, resolves escalated issues, and coaches team members to ensure accurate, timely work.

The position works with internal teams and clients to resolve account and process issues, supports employee lifecycle activities, and identifies opportunities to improve workflows, training, and documentation. Team activities must comply with client requirements, internal procedures, and privacy and security standards.

Requirements

• High school diploma or GED required; an equivalent combination of education and experience will be considered.
• At least 4 years of experience in healthcare billing, collections, revenue cycle operations, or revenue recovery.
• Experience with payer follow-up, account research, payment review, or client support.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Timely and regular attendance.
• Ability to communicate clearly with employees, clients, and cross-functional partners.
• Ability to prioritize and manage multiple competing priorities and projects concurrently.
• Ability to work effectively in a production environment with changing priorities and deadlines.
• Strong analytical, organizational, and problem-solving skills.
• Ability to handle patient health information and confidential client information with appropriate care.
• Practices and adheres to EnableComp’s Core Values, Vision, and Mission.
• Provides approachable, consistent coaching and holds team members accountable for quality and timely follow-up.
• Uses sound judgment to prioritize competing requests and escalate issues when needed.

Nice To Haves

• Associate or bachelor’s degree.
• 1–2 years of supervisory or team lead experience.
• Familiarity with medical necessity, DRG validation, or Zero Balance recovery.
• Experience using reporting tools such as Power BI.

Responsibilities

• Supervise assigned team members, distribute work, and monitor productivity, quality, inventory, and turnaround times.
• Train and coach employees, provide regular feedback, complete performance evaluations, and address performance concerns with department leadership.
• Participate in hiring, onboarding, scheduling, and other employee lifecycle activities.
• Serve as the first point of escalation for client inquiries, account issues, payer responses, documentation needs, payment research, and system concerns.
• Coordinate timely, accurate responses to client requests and inform management of significant or recurring issues.
• Review client systems and payment activity to identify account placement or payment discrepancies, process gaps, and potential revenue opportunities.
• Direct and support follow-up on medical necessity, DRG validation, and Zero Balance accounts, ensuring research, payer contact, and account documentation are completed appropriately.
• Prioritize accounts based on financial opportunity, aging, payer requirements, timely filing, and client expectations.
• Conduct quality reviews and address gaps in account research, documentation, follow-up, and client communication.
• Review team reports and performance measures; share inventory risks, trends, and recommended actions with management.
• Partner with Revenue Recovery, Client Success, Data Quality, Product, Technology, and other teams to resolve issues affecting client support or account resolution.
• Maintain working knowledge of payer policies, medical necessity requirements, DRG reimbursement concepts, billing practices, and client workflows.
• Ensure team activities follow client requirements, internal procedures, and privacy and security standards.
• Identify opportunities to improve team workflows, training, and documentation, and support approved changes.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED