Supv, Retail Operations, St. George UT Deseret Industries

The Church of Jesus Christ of Latter-day Saints•St. George, UT

About The Position

The Supervisor, Retail Operations leads and mentors store associates, including individuals who face barriers to employment, and supports their development toward meaningful employment. The role coordinates associates’ vocational rehabilitation and counseling needs with Development Counseling Services. Success is measured by associate outplacement, staffing, and operational excellence. The supervisor leads store operations, including associate training and development, store openings and closures, and performance management. The position also serves the public by supporting customer satisfaction, sales, and effective interactions between associates and customers. Responsibilities span associate stewardship, Ready-For-Work instruction and assessment, retail and donation-center operations, safety, point-of-sale activities, and people management. The supervisor regularly oversees associates and may provide recommendations on hiring, termination, advancement, promotion, or other employment-status changes. The role requires a bachelor's degree in business, education, social work, or a related field, or an equivalent combination of education and experience. Candidates need three years of experience in training, education, or business settings that include retail, warehouse, or customer service operations, or an equivalent combination of education and experience. The position also requires demonstrated teaching, training, or supervisory experience, strong customer service and communication skills, and the ability to work with diverse people and associates who may face employment barriers.

Requirements

Bachelor's degree in business, education, social work, or a related field, or an equivalent level of education and experience.
Three years of experience in training, education, or business settings, including retail, warehouse, or customer service operations, or an equivalent level of education and experience.
Demonstrated experience in teaching, training, and/or supervision.
Ability to regularly lift 50 pounds and to walk and stand for long periods; ability to bend, twist, and climb as needed.
Strong customer service experience and ability to interface successfully with diverse demographics of people.
Strong written and oral communication skills.
Ability to give clear and concise direction and follow through on delegated assignments.
Ability to hold direct reports accountable.
Ability to identify and implement solutions to challenges.
Ability to lead and supervise teams of store associates who may face barriers to employment.
Ability to make data-driven decisions and implement data-driven solutions.
Ability to use computers, MS Software, and PCS/Inventory systems.
Only Church members worthy of a temple recommend qualify for employment.

Responsibilities

Lead and supervise 12–25 store associates, including associates with disabilities or other barriers to self-reliance.
Schedule and coordinate associates’ plans of care and vocational plans with Development Counseling Services.
Implement behavior-management and de-escalation techniques to support associate performance.
Manage associate training, including scheduling, time management, soft skills, and balancing advanced skills training with operations.
Lead associates in retail sales, merchandising, warehouse operations, and donation-center logistics.
Maintain a confidential database of assigned associates’ work and productivity behaviors.
Instruct associates on Ready-For-Work standards, monitor performance, and provide frequent feedback on attendance, communication, leadership, honesty, reliability, and following instructions.
Provide weekly work-behavior assessments and quarterly evaluations, use observation data to improve behavior and productivity, and contribute to individual development plans.
Model Ready-For-Work behaviors, including attendance, punctuality, staying on task, work quality, and work pace.
Supervise retail departments, including merchandising, inventory, and donation processing.
Address complex customer needs related to store policies, pricing, and donations.
Manage donation-center logistics, including supplies, product flow, staffing, heavy equipment, and customer service.
Make immediate judgments about hazardous donations in accordance with OSHA guidelines and store policies.
Oversee safety protocols and respond to incidents.
Manage point-of-sale operations, including cash handling, Welfare vouchers, and deposit processing.
Supervise cashier teams and cash management to ensure compliance with internal controls.
Partner with management to ensure compliance with store standards.
Regularly supervise store associates and provide recommendations regarding hiring, firing, advancement, promotion, and other employment-status changes.