Supervisor - Radio Network- Information Technology Services (Civil Service)

City of Dallas•Dawson, MN

8d•$66,747 - $83,429

About The Position

The Supervisor-Radio Network supervises, oversees, and facilitates the radio network, equipment, and general communications for various City of Dallas departments. The role provides direction, oversight, leadership, and technical expertise, and is responsible for the overall supervision, planning, direction, and execution of work for employees in a complex operational unit. The supervisor manages radio networking and related activities, monitors equipment functionality and service delivery, assigns and evaluates work, and oversees daily radio communications operations and technical issues. The position also coaches and develops staff, participates in hiring and employee relations, and develops and implements policies, procedures, standards, and methods to improve effectiveness.

Requirements

High school diploma or GED.
Eight years of experience in information technology communications, radio, instrumentation, or other electronics.
Two years of experience leading small or medium projects; this experience may be included in the required experience above.
Valid driver’s license with a good driving record.
Obtain an FCC General Radio Operators License, A+ certification for hardware/software examination, or equivalent within the probationary period.
No felony or Class A misdemeanor convictions; no Class B misdemeanor convictions within the last ten years; no family-violence-related convictions; and no current deferred adjudication for a felony, Class A misdemeanor, or Class B misdemeanor charge.
Availability to work varying shifts, including days, evenings, and nights, as well as weekends, holidays, and overtime.
Subject to 24/7 call-out and must participate in 24/7 support coverage as needed.
Knowledge of radio and instrumentation technology trends, current and emerging technologies, and general communications activities.
Thorough knowledge of applications or operating-systems software planning, development, maintenance, industry and department standards, methodologies, programming languages, and techniques.
Ability to read and understand wiring diagrams and schematic drawings related to electronic equipment.
Ability to supervise, direct, and train technical and administrative staff.
Effective verbal and written communication skills.
Ability to establish and maintain effective working relationships.

Responsibilities

Supervise, plan, coordinate, assign, and evaluate work and the use of radio equipment, networks, and materials for communications activities across departments.
Manage radio networking and related City activities, monitor equipment functionality, clarity, and service delivery, and set goals and objectives.
Adjust priorities, schedules, resources, and work plans; estimate staffing needs; assign work to meet deadlines; and ensure materials and supplies are available.
Oversee daily radio communications operations and troubleshoot technical issues; schedule, recommend, design, install, and maintain equipment and operational control.
Coach, advise, counsel, and instruct employees; identify training needs; lead and participate in training and professional development; and address performance deficiencies.
Interview and evaluate candidates and make selection recommendations; recommend terminations and may authorize overtime.
Resolve employee complaints and simple grievances, refer serious grievances to higher-level managers, and take or recommend disciplinary action.
Develop, implement, and supervise new policies, procedures, and standards, and determine and implement methods to improve productivity or effectiveness.
Perform other work as needed or assigned.