Supervisor Practice Operations - Family Medicine and Pediatrics

Community Health Network•Fishers, IN

About The Position

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The Supervisor Practice Operations supports the non-clinical employees in daily practice operations, with primary responsibility for front office oversight. This role ensures efficient workflows, appropriate staffing, strong customer service, and positive patient experience. Responsibilities include supporting daily front office operations, managing workflows and staffing coverage, coordinating schedules and call-ins, and maintaining Kronos timekeeping and approvals. The supervisor oversees work queues, reporting, and operational processes, assists patients with billing inquiries and payment processes, and partners with leadership on staffing, engagement, and performance. This role also provides coaching and feedback, supports staff development, contributes to hiring and performance reviews, and fosters a positive, inclusive, high-performing team environment.

Requirements

5+ years in a healthcare environment (front office/customer service required)
2+ years of supervisory or lead front office experience
Billing experience preferred
Demonstrate strong communication, organization, and problem-solving skills
Ability to balance multiple priorities and make day-to-day operational decisions
Strong communication, organization, problem-solving skills